I have a problem whit Currency and Paypal payment

CityTours - Hotel & Tour Booking WordPress Theme CityTours - Hotel & Tour Booking WordPress Theme November 01, 2019
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Kelly R Support Agent
1 week ago

I checked your website.

You configured all correctly. I think paypal api credentials are not correct.

Error code is 10002 and it occurs because of api credentials.

Best Regards,

Matteo Bertelli commented privately
Kelly R Support Agent
1 week ago

Please give me your website url and admin credentials.

Let me check your website.

Best Regards,

Matteo Bertelli
1 week ago


The currency in ok now, but I have the same error when I would to pay whit Paypal (see the attachment).

How can I fix that?

Second things, when I book a tour I can book only after 1 week to now. Can I change this setting? Where?

Kelly R Support Agent
2 weeks ago


Please add currencies in administrator and set it in theme options panel.

Please note currency code should be acceptable in payment. For example, USD, EUR, etc.



Best Regards,


Matteo Bertelli
2 weeks ago


I have a problem whit currency and Paypal payment.

In the all website I don't see che currency, only the number of price, I add manually with css the € symbol. But in some place the symbol don't see and is not good for me and my client. And, most important, I wold be sure that the price are in Euro and if an American, o Russian or anywhere customer buy the tour will pay in Euro, not in USD or RUB or whatever.

Second problem. I try to make a payment for test but when I choose Paypal method and click Book Now a don't be redirect to Paypal page but give me this error.

Error : Security header is not valid



    [TIMESTAMP] => 2019%2d11%2d01T10%3a54%3a38Z

    [CORRELATIONID] => 45bbecdac5c23

    [ACK] => Failure

    [VERSION] => 109%2e0

    [BUILD] => 000000

    [L_ERRORCODE0] => 10002

    [L_SHORTMESSAGE0] => Security%20error

    [L_LONGMESSAGE0] => Security%20header%20is%20not%20valid

    [L_SEVERITYCODE0] => Error


How I fix that? My client need to launch website now. Thanks