Thanks for your advice.

Best Regards,

Hi

Our main developer is in his vacation now. He will return within this week.

After he returns, we'll contact you again soon.

Kind Regards

Youtube and Vimeo embed code come in iframes. If it is as you say, then it might be a good idea to remove this custom field and video embed option from the tour page in your next theme update.
Στις Τρίτη, 10 Δεκεμβρίου 2019, 04:17:38 μ.μ. EET, ο χρήστης C-Themes Help Desk έγραψε:


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Hi,

It is not theme issue. HTML tag <iframe> can not be saved in custom field in WordPress 5.x

So video field is not working.

Best Regards,

This is good to know about the inclusion of the meta box updates. Nevertheless, I need to inform you that the build-in video addition at the bottom of the tour pages is not working now.You do have my credentials you can try for yourself. I wish to add this video code:

on this tour page https://travelanddo.net/tour/cretan-cuisine-cooking-class-at-a-traditional-farm/. Of course, I can do it manually via the page builder. I am just saying that the build-in video function is not working, it does not save the code that I add in the respective field. See screenshot please. 
Thank you
Στις Πέμπτη, 28 Νοεμβρίου 2019, 10:59:24 π.μ. EET, ο χρήστης C-Themes Help Desk έγραψε:


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Don't worry about it.

We will include latest version of those plugins in theme package in every update.

Best Regards,

Thank you,
it is back to normal now.
The only problem is that these new META BOX plugins add a significant yearly cost to the maintenance of the theme, because they are not free. If not paid for, then one needs to update these plugins manually to keep the site updated and safe from hackers. To update manually 5 plugins every few months is a great hassle. I don't even know how this manual update can be done, have never done it before.What do you suggest?
Στις Τετάρτη, 27 Νοεμβρίου 2019, 11:06:15 π.μ. EET, ο χρήστης C-Themes Help Desk έγραψε:


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I can see you did not install required plugin in Appearance -> Install Plugins menu.

I activated those plugin and you can set video/gallery in tour page now. http://prntscr.com/q2p46p

Best Regards,

Website credentials:
wordpress dashboard page: https://travelanddo.net/td-admin/username: adminpassword: 
Στις Τρίτη, 26 Νοεμβρίου 2019, 11:34:38 π.μ. EET, ο χρήστης C-Themes Help Desk έγραψε:


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Hi,

Please confirm you set website style as default in theme options panel.

http://prntscr.com/q26w82

If you did, but can not see media option, please send me your website url and admin credentials.

Best Regards,

After the last theme update, the tour pages don't show price field, media options etc

Please, see screenshot attached.

Same problem on new tours added.

Please advise asap.

Thank you!