Hi,

Our theme only supports paypal payment. If you want to use another payment, please install WooCommerce and use WooCommerce payment gateway. 

I can see you installed WPML plugin and use it in your website. 

And I can see search filter is working well. Please check https://www.batrantours.com/es/tour/?tour_types=93&page=0

Count for tour type in backend is not correct, because it is multi language.

Please add default tour types and translate it to another language. For now there are 2 tour types in english and 4 tour types in spanish.  And default language is english. 

And adding tours is the same. You should add a tour in default language and translate it to another language.

But you did not do like I said.

Regards, C-Themes

Dear Kelly,

Is there is any setting needed to do for credit card payments in the theme? Or it uses the paypal setting?

I have another issue: kindly find the attached images.

I have an issue with tours types. I have 4 types of tours and I have linked tours to these types. But when search for tours types they did not appear. Please review the attached images and told me how to solve ASAP?



Thanks

Best regards





Sent from Mail for Windows 10





From: C-Themes Help Desk
Sent: Friday, November 30, 2018 10:19 AM
To: Mahmoud Abughazi
Subject: Re: New Comment from Kelly R (Ticket #1282)

Hi,

I doubled checked your website using my paypal sandbox account information and it worked well.

I think it is because your paypal api information is not correct or your paypal account can not accept credit card payment.

Please ask about it to paypal.

One more thing. You should add only price amount to the price fields. should not add symbol. Please remove symbols.

Regards, C-Themes

Dear kelly,
Kindly find the attached screen shot for the error that appears when I tried to book using credit card "security header is not valid" . Is the credit card payment transfer money to PayPal account? If not where is the payed money go? Or there is missing setting I didn't do?
What is the problem? Please help

Thanks
Best regards.

Hi,

I added my sandbox credentials in theme options panel and tested.

Credit card payment is working well in your website now.

PS: I deactivated unnecessary plugins and tested.

Regards, C-Themes

Hi,

I will check your website, please send me your website ftp information.

Regards, C-Themes

Dear Kelly,

The PayPal Payment works fine with woocommerce plugin for me, But the problem is that the credit card payment doesn’t work for me. This is the problem, so I need to deactivate woocommerce and re-enable your payment method in the CityTours theme option because it allows payment using both methods PayPal and Credit Card, But when I tried that it doesnot forward me to confirmation booking page it’s the problem from the beginning.



Please Help to Solve This Problem ASAP.



Best regards





From: C-Themes Help Desk
Sent: Wednesday, November 28, 2018 5:20 AM
To: Mahmoud Abughazi
Subject: Re: New Comment from Kelly R (Ticket #1282)

Hi,

I checked your website bakcend.

I tried to edit Booking Confirmation Tour" etc, it redirects to the home page.

It is not our theme issue. I think it is because of other plugins. And I added my sandbox api keys in theme options panel in your website and it is working well.

Please fix page redirection issue when edit page in backend. It is not our theme issue.

Our theme supports WPBakery plugin for the page builder, but you installed another page builder in your website.

Regards, C-Themes

Dear Kelly,

I want to accept Payments using credit card and paypal. I want to deactivate woocommerce and reactivate the default citytours payment method because it accepts both credit and paypal. I have just activated woocomerce for testing because the default citytours payment methods doesn’t work for me.

Here the login data:

batrantours@gmail.com/Batran.123456@WP



please help me ASAP.



Best Regards

Thanks

From: C-Themes Help Desk
Sent: Tuesday, November 27, 2018 3:36 AM
To: Mahmoud Abughazi
Subject: Re: New Comment from Kelly R (Ticket #1282)

Hi,

I tried to login your website, but credentials are not correct.

And I can see you integrated WooCommerce for the payment in your website and it is working well.

Regards, C-Themes

Hi,

Please give me your website url and admin credentials.

Let me check your website.

Regards, C-Themes

Dear Support team,

I have a problem in payment. When I tried to test the payment using PayPal it gives me this error “security header is not valid” or the confirmation page did not load, it continually loading but there is nothing appear. When I tried to test using credit cart it gave me error that means there Is an error in validating input data even I entered all the required data. I go back and double check the PayPal API user name and password and signature and they are correct. So what is the problem? And How could I solve it.

Kindly Help ASAP.

Best Regards…