Tour orders not showing multi tour order details

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CityTours - Hotel & Tour Booking WordPress Theme CityTours - Hotel & Tour Booking WordPress Theme February 20, 2020
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Insider Marketing
2 years ago

thanks

Kelly R Support Agent
2 years ago

Yes. You can show it, but you should customize woocommerce template.

Best Regards,

Insider Marketing
2 years ago

okay thanks,

If I customise then can I put adults and kids prices on woocommerce cart page?

Kelly R Support Agent
2 years ago

Hi,

1. You can not show them in cart page. Instead you can see the price in sidebar.

2. You can not remove cart page.

Best Regards,

Insider Marketing
2 years ago

okay thanks for your reply,

a few  more things, I'm using woocommerce integration.

1. How can i show the tour price for adult and child like on booking form on place-your-order-2 page?

2.with wc integration, current tour booking flow is Tour page > Place your order 2 > cart > checkout

How can I set up to skip cart page and go straight to 'checkout page' from 'Place your order 2'?

Kelly R Support Agent
2 years ago

You can not check related woocommerce order in it. We changed it and it should be removed.

CityTours theme has not pdf invoice feature. We can not recommend a plugin.

Best Regards,

Insider Marketing
2 years ago
Is there a way or compatible plugin to send PDF invoices to customers?
Insider Marketing
2 years ago

Thanks, I'm getting 2 orders in Tours -> Orders menu.

Only thing is, when I click on 'Related WooCommerce Order' link from the order page it opens Tour page not the actual Woocommerce order, can you check this?

Kelly R Support Agent
2 years ago

If you add 2 tours in cart and checkout, 2 orders will be created in Tours -> Orders menu.

Best Regards,

Insider Marketing
2 years ago

ok thanks Kelly, I will try after removing all orders.

Can you send me a screenshot of how it's working for you?

Kelly R Support Agent
2 years ago

Hi,

I tested it in my end and it is working well.

Please remove all the products in Products menu and remove all orders in tours -> Orders and remove all the orders in WooCommerce -> Orders menu.

You should delete them permanentely.

After that, please try to book again.

If it is not working, please find following code in /wp-content/themes/citytours/inc/woocommerce/woocommerce.php file.

if ( 'completed' == $current_status || 'processing' == $current_status || 'pending' == $current_status ) {

            ct_add_new_booking_order( $order_id );
        }

And replace with following code.

//if ( 'completed' == $current_status || 'processing' == $current_status || 'pending' == $current_status ) {

            ct_add_new_booking_order( $order_id );
//        }

And try again.

Best Regards,

Insider Marketing
2 years ago

Thanks Kelly,

I've put an order through but it's not in Tours -> Orders menu, only went to Woocommerce > Orders.

could you please check and test your file.

Kelly R Support Agent
2 years ago

HI,

You can check tour orders in Tours -> Orders menu.

You can not check them in Woocommerce orders.

And you can not use woocommerce email in CityTours theme.

Best Regards,

Insider Marketing
2 years ago

Hi Kelly,

thanks for that.

I've replaced the file as instructed however now I'm getting Orders only in Woocommerce.

Which doesn't show the full details about the order like Additional service & number of Adults/Children are not there.

I want to have all the tours and their details under Tours order and include those details in the invoice emails as well which you would expect to happen.

Please advise the next step

thanks

Kelly R Support Agent
2 years ago

Hi,

Please replace /wp-content/themes/citytours/inc/woocommerce/woocommerce.php file with attachment and try again.

Best Regards,

Insider Marketing
2 years ago

Yes using woocommerce payment - stripe. 

Could you please take a look asap as the details of second tour is not showing up for customers confirmation email and tours > orders menu for business

Getting customer compliants

Kelly R Support Agent
2 years ago

Do you use woocommerce payment?

We will check the issue soon.

Best Regards,

Insider Marketing
2 years ago

Hi,

Customer ordered multi (two) tours but in Tours > orders it's only showing details for the first tour.

how do I view the full details of both tours about this order?