Having Serious issues With Theme Customization

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Bigcart eCommerce Theme Bigcart eCommerce Theme August 15, 2020
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Stan Wesley
6 months ago

I was able to downgrade my wordpress version, and that solved the issues that i was having, but having other issues, Please see my next support ticket.

Stan Wesley
6 months ago

I thank you greatly for your response, however is there a timeline on when
these changes would be done, I would like to give the client more
information as we just bought the theme and confused as to what route to
go.

Amand C Support Agent
6 months ago

Hi, Stan

Your admin credential is working well now.

So we are fixing your issues. But could you give us more times?

Because we didn't update our bigcart theme for a long time. So there are many problems to update.

We understand your issues are very serious problems. But it takes some times to be done clearly.

So if you understand, we'll be very thankful.

Best Regards, C-Themes

Stan Wesley
6 months ago

Just resent the login info, please let me know if you got it, thank you.

Stan Wesley
6 months ago

Ok resending

https://www.aboveallfashion.com/admin
User: bcainesiphone@gmail.com
Pass: Stwesley1_321

Amand C Support Agent
6 months ago

Hi, Stan

We can't find your information.

Did you send the wrong message? Please check again and send me the credentials.

Regards, C-Themes

Stan Wesley
6 months ago

On Mon, Aug 17, 2020 at 4:16 AM C-Themes Help Desk <
c-themes+kMORo0pwqL9RjGYl7Ead@mail.support-hub.io> wrote:

Amand C Support Agent
6 months ago

Hi, Stan

First, thanks for your purchase.

Could you send your site URL and admin credential?

Then, we'll check in detail and provide solution quickly.

Best Regards, C-Themes

Stan Wesley
6 months ago

Hello, For some reason, I am having problems.

1, When I go to Theme options Theres Nothing to click on to customize the theme everything is missing.

2. WPBakery builder button is missing when I go to create or edit a new page

3. if I click the Customize Link above the window to customize a page I also get a blank page.

I believe that this may have happened after I updated to wordpress 5.5

Please see screen shots, And I REALLY REALLY LOVE THE LOOK OF YOUR THEME.