Theme isn't working

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CityTours - Hotel & Tour Booking WordPress Theme CityTours - Hotel & Tour Booking WordPress Theme August 30, 2020
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Kelly R Support Agent
2 weeks ago

Hello,

Sorry for the late reply. I missed your email.

Please confirm you installed redux framework plugin in Appearance -> Install plugins menu.

If you did it, please send me your website url and admin credentials.

Let me check your website.

Best regards,

Nandan Sharma
2 weeks ago

Hi Kelly

Hope you are well


I was wondering if you have had a chance to look at the e-mail below?


Thanks and I look forward to hear from you soon

Kind Regards

Nandan Sharma

Nandan Sharma
2 weeks ago

Thanks for your reply Kelly

Themes option is not opening. Kindly see the attached screenshots. We have purchased the theme then why is this happening?

Please fix this issue. Item Purchase Code: d77ea9c6-d052-406f-98fe-833e4dc51d78

Many Thanks

Nandan Sharma

"Nandan Sharma"
3 weeks ago

Apologies.



Kindly find them attached now



Kind Regards

Nandan Sharma

"Nandan Sharma"
3 weeks ago

Thanks for your reply Kelly



Themes option is not opening. Kindly see the attached screenshots. We have purchased the theme then why is this happening?



Please fix this issue. Item Purchase Code: d77ea9c6-d052-406f-98fe-833e4dc51d78



Many Thanks

Nandan Sharma

Kelly R Support Agent
4 weeks ago

Hello,

 I think you updated the theme and did not install required plugins. Please install required plugins in Apppearance -> Install plugins menu.

And then please config theme options panel.

1. You should config logo in theme options panel.

http://prntscr.com/u90kri

2. Please config booking pages in theme options panel. http://prntscr.com/u90lhi

Please read descriptions for each field carefully.

Best regards,

Nandan Sharma
1 month ago

Hi


Hope you are keeping well


Things have automatically changed in my website suddenly (www.happytourist.co.uk):

• Happy Tourist logo is replaced by city tour logo upon scrolling

• Booking option has completely disappeared on every product. We can’t even see the calendar.

• Re-installing WordPress is not solving the problem

Is it because of the key theme isn’t activated, we are unsure? Can you please fix this bug as we really don’t know what to do?

Thanks and Kind Regards

Nandan

Additional Info

Your Website Url: https://www.happytourist.co.uk/