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CityTours - Hotel & Tour Booking WordPress Theme CityTours - Hotel & Tour Booking WordPress Theme September 02, 2020
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Kelly R Support Agent
6 days ago

You created 2 tickets for the same issue.

This ticket will be closed.

Best regards,

ALI EN-NASIRY
1 week ago

hi 


i tested a payment with PayPal sandbox . it work how i can relate payment with my real PayPal account

Kelly R Support Agent
1 week ago

Then please find following code in /wp-content/themes/citytours/templates/tour/checkout.php and /wp-content/themes/citytours/templates/hotel/checkout.php and /wp-content/themes/citytours/templates/car/checkout.php

for($i = 0; $i < 8; $i++) {

And replace with following code

for($i = 0; $i < 10; $i++) {

And try again.

ALI EN-NASIRY
1 week ago

hello,



concerning credit card "date of expiration" limited in 2027 , there is cards limited on 2028

Kelly R Support Agent
1 week ago

Hello,

So general paypal payment is working well, but credit card payment is not working?

Please check your paypal account for it.

It should work well.

And CityTours theme has not feature to delete prices only in home page.

Best regards,

ALI EN-NASIRY
1 week ago

Hi,


Concerning prices I just want delete prices in home page . Not all


Best regards

ALI EN-NASIRY
1 week ago

Hello,


Thank you for your reply .

When I try with credit card I found also a message the account of merchant
can not accept this transaction .

Best regards

Kelly R Support Agent
1 week ago

Please create sandbox account in paypal and test payment in your website.

ALI EN-NASIRY
1 week ago

Hello


Thank you for your answer
Please how I can use sandbox

Kelly R Support Agent
1 week ago

Hello,

I checked your website. Can you confirm you are using sandbox mode and using paypal sandbox credentials?

Please check https://help.perfexcrm.com/security-header-not-valid-when-setting-up-paypal/#:~:text=Paypal%20security%20header%20is%20not,white%20spaces%20in%20your%20credentials.

Best regards,

Kelly R Support Agent
1 week ago

Hello,

1. Please use following css code to hide the "view on map" button.

.btn_map { display: none !important; }

2. You can disable card payment in theme options panel. http://prntscr.com/ul5ihi

But you can not add the new mothod to the theme.

3. Please send me your website url. Let me check your website. And please confirm you did not edit the theme files.

Best regards,

ALI EN-NASIRY
1 week ago

hi,


what about this  numbers ?

ALI EN-NASIRY
1 week ago
hi, 1- please i want delete view map botton in picture. 2-please many people do not like use they card . so i want add new method of booking, so i want add a new form of booking under the original form .
Kelly R Support Agent
1 week ago

Hello,

1. You should edit theme files to add email button.

Please edit /wp-content/themes/citytours/single-hotel.php file and /wp-content/themes/citytours/single-tour.php file to add "Book by email" button.

2. I can not understand what you want.

3. You can not delete tour price in citytours theme.

4. You can not add the other information to checkout page.

Best regards,

ALI EN-NASIRY
1 week ago

Hello,


1- please where i can add a botton is it in cpanel or WordPress ?

2- i need confirmation of payements - and a botton of paypal chekout 

3- i want delete tours-prices 

4- i want add some information for chekout_tou page 


best regards

Kelly R Support Agent
3 weeks ago

Hello,

1. Please confirm you removed wishlist page in theme options panel.

If you removed it, heart icon should not be shown.

2. Please edit /wp-content/themes/citytours/single-hotel.php file and /wp-content/themes/citytours/single-tour.php file to add "Book by email" button.

3. Please give me page url and how you changed it.

Best regards,

ALI EN-NASIRY
3 weeks ago
i change it in header content it dont "change ??
ALI EN-NASIRY
3 weeks ago

Hi 

Waiting for your reply

ALI EN-NASIRY
3 weeks ago

hello 


i delete wishlist bottom and all wishlist page , and this botton stay 

And  i want chane Botton "ADD TO WISHLIST" to "OR BOOK BY EMAIL"

ALI EN-NASIRY
3 weeks ago

Hi

When I change booking type , original dispears in the page . And concerning
The botten 'ADD TO WISH LIST'
I want change it

Kelly R Support Agent
3 weeks ago

Hello,

Please remove wishlist page and disable wishlist button in theme options panel.

http://prntscr.com/ubkfcg

http://prntscr.com/ubkfkl

And you can add inquiry form instead of using original booking method. Please check http://prntscr.com/ubkgh5

Best regards,

ALI EN-NASIRY
3 weeks ago

Thank you

I want delete a wishlist bottom , and add new book method without deleting
original , I want add book by email

Kelly R Support Agent
3 weeks ago

Hello,

You can config payment in theme options panel.

Please check http://prntscr.com/ubjy43

If you want multilingual, please use WPML plugin. And if you just want to translate the theme, please use loco translate plugin.

Best regards,

ALI EN-NASIRY
3 weeks ago

hello,


waiting for answer for last ticket , which plugin is convenable for translation ? city tours theme

ALI EN-NASIRY
3 weeks ago

hello 


How i can Install Paypal Please . Name of plugin , And if client pay by Credit Card Payment go to paypal or no ?

Kelly R Support Agent
3 weeks ago

1. If you use paypal, you don't need to install woocommerce.

2. You can set home page in Settings -> Reading menu. http://prntscr.com/uawr6g

Best regards,

ALI EN-NASIRY
4 weeks ago

hello


please i want ask concerning payment , i change paypal api and code . but i did not install woocommerce , my payments will arrive in my paypale or no 

and home page that i want is home with search panel , how i can choose it and delete other page ?