Cropped WooCommerce Images

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Lorada - Responsive Elementor eCommerce Theme Lorada - Responsive Elementor eCommerce Theme September 21, 2020
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Amand C Support Agent
2 months ago

Hi, Malachi

The problem is caused by product image size problem.

In your website, product image sizes are very small, and not same each other.

How can we explain this?

On the shop page, woocommerce product image width which is supported on woocommerce function is 600px.

So if original image width is smaller than 600px, it will not be cropped.

If you select "uncropped" option, the original images will be shown on shop page.

So if you use the same size images, you can fix the alignment issue. And please use the high resolution image such as 1000x1000 or 1000x1200(more than 1000).

We hope you understand this.

If you have any question, please let us know again.

Best Regards, C-Themes

Malachi Rhoden
2 months ago

My client's page is still under construction but you can see an example
here if you scroll down a bit.

https://geteyed.com/page/3/?page_id=225&preview=1&_ppp=94236750cb

I tried image regeneration (which fixed the alignment for the photos), but
the photos come out blurry. I'm not really sure what else to do.

Amand C Support Agent
2 months ago

Hi, Malachi

That option setting is working well on our end,

Could you share your site URL? Then, we'll check your product image and let you know.

Best Regards, C-Themes

Malachi Rhoden
2 months ago

Hi Amand - Thanks for your reply. When I tried switching from 1:1 to
uncropped, the preview changes To how I want them but stays the same on
the actual site. I thought the theme settings were overriding the
customizer. Any ideas on why this happens?

Amand C Support Agent
2 months ago

Hi, Malachi

First., thanks for your purchase.

You can't control the woocommerce cropped thumbnail images with custom css.

Because all product images will be cropped the woocommerce functionality.

Please go to admin->appearance->customize->woocommerce->product images.

In there, you can control the product image size.

https://prnt.sc/ukxp8t

The default option value is 1:1. So please check your option on your end.

If you have any other problem, please let us know agian.

Best Regards, C-Themes

Malachi Rhoden
2 months ago

Hello,

I am attempting to upload thumbnails to the theme and the WooCommerce product thumbnails keep getting cropped. I tried using custom CSS snippets in my child theme but it causes the photo alignment to be out of sync. How can I fix this issue?