Website is timing out 504 Gateway - Please read below

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Panagea - Hotel and Tours Booking WordPress Theme Panagea - Hotel and Tours Booking WordPress Theme October 27, 2020
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Jazunsa Vinnaso
1 week ago

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7 months ago
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Kelly R Support Agent
1 year ago

Hi,

I can see it is because of the widgets in the Hotel sidebar.

I removed all the widgets and it works now.

Best regards,

David Edwards
1 year ago

Hi

Whatever the problems are, its all the property pages that this message - Gateway Timeout

The gateway did not receive a timely response from the upstream server or application.

https://www.dubaiholidayvillas.com/property/sofitel-dubai-palm-apartments-villas/

Its seems that the main pages opened okay 

https://www.dubaiholidayvillas.com/

https://www.dubaiholidayvillas.com/property/

https://www.dubaiholidayvillas.com/property/?hotel_types%5B%5D=67

The problems only seem to happen once you click on a property?

Kelly R Support Agent
1 year ago

Please send me your website admin credentials.

Let me check your website.

Best regards,

David Edwards
1 year ago

The main home page seems to be okay, its happens once you click onto a property, its take a lot of time before I get the 504 gateway timeout

 

David Edwards
1 year ago

Hi, I did have one and I have just add it again. The same problem is showing once you click on one of the hotel/villas 

Kelly R Support Agent
1 year ago

Hello,

I can see your website, but you did not add ssl certification key.

Then please activate another theme and check speed again.

Best regards,

David Edwards
1 year ago

I have been in touch with the hosting company today, regarding thinking its a hosting problem.

However its seem not please read below

Your Chat Transcript on 27/10/2020

David Edwards: Gateway Timeout The gateway did not receive a timely response from the upstream server or application. here the website https://www.dubaiholidayvillas.com/property/tip-of-palm-the-beach-estate/ Any reason why

David Edwards: This question is related to the website: dubaiholidayvillas.com

Hristo N.: Hello David, welcome to our live chat! Hope you're feeling great today :)

David Edwards: Hi Hristo, good thanks

David Edwards: I am having a problem with this website 

Hristo N.: Can you please send me a screenshot of the issue you're having with it? Seems like some kind of error, but it would help to see what it is exactly.

System: Upload File Option enabled

Hristo N.: Or is that text you pasted above all you see?

David Edwards: It's just timing out and this is all I am getting 

David Edwards: Gateway Timeout The gateway did not receive a timely response from the upstream server or application.

Hristo N.: Alright, that's an error 504. Please give me a moment to test it out.

Hristo N.: I managed to recreate the issue on my end as well and there might be lots of various reasons that are causing it, mostly related to the application you are using. Since it is more of a development-related inquiry, I would suggest getting in touch with a professional developer that will check the application and see what exactly is causing it. Here's an article that might help you with that if needed - url:https://www.siteground.com/kb/how_to_find_a_web_developer/

Hristo N.: Should that developer ask about entries in an error log, you can find that in cPanel > Error Log.

David Edwards: Right okay, thanks for your help

Hristo N.: You're welcome David

Hristo N.: If there is anything else I might be able to assist you with, don't hesitate to let me know :)

David Edwards: I am just trying to open a page on the site and it's not working its openings, its just time out again? I was okay early today?

Hristo N.: I understand. There is definitely something causing an issue within your website, but since it can be a number of things, that falls out of our support scope, which is why we recommend contacting a developer about it.

David Edwards: Okay

Hristo N.: There doesn't seem to be an issue from a hosting standpoint as far as we can tell.

Hristo N.: That leaves the website application itself.

David Edwards: right, thanks for your help


Its own seems to happen once you click on a property to opened it?

 

Additional Info

Your Website Url: https://www.dubaiholidayvillas.com/