Elementor and Wp Admin Not Responding

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Lorada - Responsive Elementor eCommerce Theme Lorada - Responsive Elementor eCommerce Theme November 11, 2020
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Amand C Support Agent
3 weeks ago

Hi, Álvaro 

That's very good news. Could you let us know the error reason and solution?

If so, we'll be very thankful. :)

Best Regards, C-Themes

Álvaro Fernández
3 weeks ago

No worries! Thank you again for your time. From the hosting the only solution they are giving me is just to hire a WP code expert to solve it... It's incredible

Amand C Support Agent
3 weeks ago

Hi, Álvaro 

We are using A2hosting.
Their hosting service is very good. We have been using this hosting server since 6 years ago.
If you have any questions, please let us know again. And we are sorry for not being able to solve it on our end.

Best Regards, C-Themes

Álvaro Fernández
3 weeks ago

Thank you so much!! 

I will ask the hosting but unfortunately this error happen to me few months ago and I had to re-edit the web again.. I hope this is not the solution now but... By the way, who is your preferred hosting server? I think I might change 


Thank you for your time

Amand C Support Agent
3 weeks ago

Hi, Álvaro 

Thank you for your information.

We checked the code in detail via cPanel. But this problem is not really related with our theme.

We deactivate lorada theme and activated the other themes via cPanel.

But error didn't remove. All errors are in wp-admin folder.

But theme & plugins are all in wp-content folder, and front-end is not broken. Only admin dashboard is borken.

We think this problem is caused by wordpress admin core issue.

Did you install the wordpress via your hosting server? if so, it would be better to contact your hosting server provider.

This admin error is not related with the theme & plugins. So it is hard to find the solution.

We can support for theme problems.

If you contact your hosting server, you can find the solution.

In fact, we have got this problem in 7 months ago. At that time, we have re-installed the wordpress.

If you have any other questions, please let us know again.

Best Regards, C-Themes

Álvaro Fernández commented privately
Amand C Support Agent
3 weeks ago

Hi, Álvaro 

Could you check your cPanel information?

It doesn't work on our end. https://prnt.sc/vhmi5b 

Best Regards, C-Themes

Álvaro Fernández commented privately
Amand C Support Agent
3 weeks ago

Could you let us know what did you do on your website?

And please send us the cPanel or FTP info.

Admin panel is broken now, so we can't work in there.

Best Regards, C-Themes

Álvaro Fernández commented privately
Amand C Support Agent
3 weeks ago

Hi, Álvaro 

Please share your site URL and admin & FTP info.

After check your code in detail, we'll provide solution.

Best Regards, C-Themes

Álvaro Fernández
3 weeks ago

Hi, I have a big problem withi wp-admin panel and elementor editor not responding anymore. What should I do?