Theme Options and WPBakery Page Builder Not Working on Back-End

CityTours - Hotel & Tour Booking WordPress Theme CityTours - Hotel & Tour Booking WordPress Theme November 21, 2020
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The WPBakery Page Builder not working on the back-end can be due to various reasons such as plugin conflicts, outdated versions, or compatibility issues with your theme or other plugins. To solve this issue, try disabling all other plugins and switching to a default theme to see if the problem persists. If not, re-activate your plugins one by one to identify the cause of the conflict. You can also try updating the WPBakery Page Builder plugin to the latest version, or reaching out to the plugin's support for further assistance. As a professional proofreader in Canada, I would like to say it's important to have a website that's functioning properly to showcase your services and communicate effectively with potential clients.

Kelly R Support Agent
3 years ago


We fixed it in the latest version.

Please confirm you are using the latest version of the CityTours theme.

You can download the latest version from

Best regards,

Renee Blundon
3 years ago

To the CityTours Theme Developers,

I am writing in regards to an issue after updating my CityTours theme today. 

I updated the theme as per your instructions at here. On the front-end of the site everything appears ok, we are just missing some items in the footer which should be easy to fix, I think it's just a setting in the Theme Options I need to change. 

However, in the Wordpress Dashboard, in the CityTours Theme Options, I'm unable to change anything in the settings. When I click on any of the options in the CityTours menu (i.e. Basic Settings, Header Style, Permalinks, etc), nothing happens, it just shows a white screen (see screenshot attached) 

Also the WPBakery Page Builder doesn't display in the Dashboard when editing pages or tours. (see screenshots attached) 

I've tried disabling all the plug-ins and reinstalling the latest Wordpress version but no joy. The php version we are using is 7.2. 

Can you let us know how to get the back-end City Tours Theme Options and the WPBakery Page Builder working again? 

Thanks so much :)  

Kind Regards, 


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