Theme Options and WPBakery Page Builder Not Working on Back-End

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CityTours - Hotel & Tour Booking WordPress Theme CityTours - Hotel & Tour Booking WordPress Theme November 21, 2020
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Kelly R Support Agent
1 week ago

Hello,

We fixed it in the latest version.

Please confirm you are using the latest version of the CityTours theme.

You can download the latest version from https://themeforest.net/downloads

Best regards,

Renee Blundon
2 weeks ago

To the CityTours Theme Developers,

I am writing in regards to an issue after updating my CityTours theme today. 

I updated the theme as per your instructions at here. On the front-end of the site everything appears ok, we are just missing some items in the footer which should be easy to fix, I think it's just a setting in the Theme Options I need to change. 

However, in the Wordpress Dashboard, in the CityTours Theme Options, I'm unable to change anything in the settings. When I click on any of the options in the CityTours menu (i.e. Basic Settings, Header Style, Permalinks, etc), nothing happens, it just shows a white screen (see screenshot attached) 

Also the WPBakery Page Builder doesn't display in the Dashboard when editing pages or tours. (see screenshots attached) 

I've tried disabling all the plug-ins and reinstalling the latest Wordpress version but no joy. The php version we are using is 7.2. 

Can you let us know how to get the back-end City Tours Theme Options and the WPBakery Page Builder working again? 

Thanks so much :)  

Kind Regards, 

Renee

Additional Info

Your Website Url: https://desert-divers.com