I cannot install lorada core

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Lorada - Responsive Elementor eCommerce Theme Lorada - Responsive Elementor eCommerce Theme January 10, 2021
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Amand C Support Agent
1 day ago

Hi Cavny,

Please use the next css code snippet on your end,
.product-summary-inner a.compare,
.product-tabs-wrapper #comments .comment_container .avatar { display: none; }

If you have any questions, please let us know again.

Best Regards, C-Themes

Cavny Jewelry
2 days ago

Hello, Amand,

I need to fix two questions on my website, I need your help:
1. Hide the desktop comparison function
2. Hide the avatar of the commenting user
link: 18K Gold Plated Silver Ear Threader Earrings - Cavny Jewelry
https://www.cavny.com/product/ear-threader-earrings/

[image: 123.png]
[image: 321.png]

C-Themes Help Desk
于2021年9月8日周三 下午10:03写道:

Amand C Support Agent
2 weeks ago

Hi Cavny,

Sorry for our confusion.

We contacted our developers and we knew that it is not simple problem to solve with css code.

They said we need to modify some PHP code. But our support team don't know well PHP.

So it is hard to help you free. 

Could you pay extra budget for this problem? Then, we'll contact our developers again and let you know.

Best Regards, C-Themes

Cavny Jewelry
2 weeks ago

Hello Amand,

After I modified the website according to your instructions, the display is
still wrong
link:Sterling Silver Necklace, Sapphire Necklaces for Women - Cavny Jewelry
https://www.cavny.com/product-category/necklaces-pendants/
[image: QQ图片20210908090743.png]

C-Themes Help Desk
于2021年9月7日周二 下午10:04写道:

Amand C Support Agent
2 weeks ago

Hi Cavny,

Please add the next css code on your end.

.woocommerce-breadcrumb .breadcrumb-last:last-child,
.woocommerce-breadcrumb a.breadcrumb-link-last:after {
display: none;
}

If you have the other questions, please let us know again.

Best Regards, C-Themes

Cavny Jewelry
2 weeks ago

Hi, Amand,

I don't want my website to display page2, what should I do? Just like in
the picture
link: https://www.cavny.com/product-category/rings/page/2/

C-Themes Help Desk 于
2021年8月20日周五 下午11:39写道:

Amand C Support Agent
1 month ago

HI Cavny,

Thank you for your advice.

That is our theme issue. When we add the image lazyload function, we didn't consider that.

We will update our theme again and notify you quickly.

If you have any other questions, please let us know again without hesitation. 

Best Regards, C-Themes

Cavny Jewelry
1 month ago

Hello,
I updated the template today and I found two problems:
1. The preview of the next or previous product picture on the page of a
single product cannot be displayed normally, such as the first picture.
link: Blue Sapphire Necklace, Sterling Silver Necklace | Cavny Jewelry
https://www.cavny.com/product/blue-sapphire-necklace/
2. The position of the price display on the product comparison page is
incorrect. Such as the second picture.
[image: QQ图片20210820195557.png] [image: QQ图片20210820194824.png]


C-Themes Help Desk
于2021年8月10日周二 下午10:16写道:

Amand C Support Agent
1 month ago

Hi Cavny,

Could you explian your problem with some screenshot images more detail?

Because we checked your compare buttons and everything is working correctly/

Let us explain in detail.

Best Regards, C-Themes

Cavny Jewelry
1 month ago

Hello,

The compare function of my website cannot be used normally. How can I fix
this problem?
link: adjustable sterling silver bracelet
https://www.cavny.com/product-category/necklaces-pendants/

C-Themes Help Desk
于2021年8月10日周二 上午2:04写道:

Amand C Support Agent
1 month ago

Hi Cavny ,

Thank you for your help.

If you have any problems, please let us know again without hesitation. 

Best Regards, C-Themes

Cavny Jewelry
1 month ago

Hi Sir
I have submitted the survey and I am very satisfied with your service.
Thank you very much for your help.

C-Themes Help Desk
于2021年8月7日周六 上午4:54写道:

C Themes Support Agent
1 month ago

Hi Dear,

We hope you are doing well on this pandemics.

In these days, we stated a survey for our customers to make our theme more powerful.

So we made a few question steps in the below link.

https://0c81kx2kxx5.typeform.com/to/uvhkAdyC 

It will take only 1~2 mins.

We will be very thankful, if you send your answers via above survey step form.

Please have a good weekend.

Best Regards, C-Themes

Amand C Support Agent
1 month ago

We removed that.

Please check again on your end.

Best Regards, C-Themes

Cavny Jewelry commented privately
Amand C Support Agent
1 month ago

Hi Cavny,

We checked your admin post page, but everything is fine.

https://prnt.sc/1hxuha0

You can add a post title and content correctly.

Please check again on your end.

If you have any other questions, let us know again.

Best Regards, C-Themes

Cavny Jewelry
1 month ago

Hello Amand,

When I posted a new post in Admin, nothing was displayed on the page, so I
could not fill in the title and content

C-Themes Help Desk
于2021年7月29日周四 下午10:47写道:

Amand C Support Agent
1 month ago

Hi Cavny,

We think the problem is caused by your image lazyload plugin.

Please check your third party plugins and deactivate image optimize or lazyload plugin.

Then, you can fix your issue.

If you have any other questions, please let us know again.

Best Regards, C-Themes

Cavny Jewelry
1 month ago

Hello Amand,

Is this problem with my website caused by an attack?

My website homepage cannot display normal pictures, how can I solve this
problem? Is Elementor’s problem only waiting for this plugin update to be
resolved?

Link: adjustable sterling silver bracelet, womens silver stud earrings ,
sterling silver gold plated necklace https://www.cavny.com/

Albert Tyris 于2021年7月29日周四 下午9:29写道:

Cavny Jewelry
1 month ago

Hello Amand,

Is this problem with my website caused by an attack?

My website homepage cannot display normal pictures, how can I solve this
problem? Is Elementor’s problem only waiting for this plugin update to be
resolved?

Link: women's adjustable bracelet, silver emerald earrings, 14k gold plated
necklace https://www.cavny.com/

Albert Tyris 于2021年7月29日周四 下午9:21写道:

Cavny Jewelry
1 month ago

Hello Amand,

My website homepage cannot display normal pictures, how can I solve this
problem? Is Elementor’s problem only waiting for this plugin update to be
resolved?
Link: women's adjustable bracelet, silver emerald earrings, 14k gold plated
necklace https://www.cavny.com/

C-Themes Help Desk
于2021年7月28日周三 上午1:07写道:

Amand C Support Agent
1 month ago

Hi Cavny,

Now we understand you correctly.

You can't edit blog page and shop page in elementor editor.

These page content are rendered by Wordpress PHP backend functions, not page builder.

So if you open these pages on elementor editor, you will get current issue.

You can't edit blog/shop pages with elementor page builder.

If you have any other questions, please let us know again.

Best Regards, C-Themes

Cavny Jewelry
1 month ago

hello,

I want to open the Blog page under the admin->pages->All pages path, I
found that this page cannot be opened

C-Themes Help Desk
于2021年7月27日周二 下午8:33写道:

Amand C Support Agent
1 month ago

Hi Cavny,

We checked your post page in elementor editor, but everything is working correctly like a screenshot.

https://prnt.sc/1glyzst

Please check again on your end,

If you have any other questions, please let us know again without hesitation. 

Best Regards, C-Themes

Amand C Support Agent
1 month ago

Hi Cavny,

Could you share your site URL and admin info?

Then, we'll check in detail and provide a solution quickly.

Best Regards, C-Themes

Cavny Jewelry
1 month ago

Hello,

I followed your instructions, but it didn't work.

C-Themes Help Desk
于2021年7月26日周一 上午3:35写道:

Amand C Support Agent
1 month ago

Hi Cavny,

Please try the next steps.

1: Go to admin->settings->permalinks.

2: Choose "Post Name" option and click the "Save Changes" button again.

3: Check your post page again.

If you have any other questions, please let us know again.

Best Regards, C-Themes

Cavny Jewelry
2 months ago

Hello,

After I updated the elementor plug-in, the Post page of my website could
not be opened, and the message as shown in the figure below was
displayed. How can I solve this problem?
[image: QQ图片20210724191104.png]

Albert Tyris 于2021年6月12日周六 下午1:51写道:

Amand C Support Agent
3 months ago

Hi Cavny,

We are not sure. 

In our v4.1.0. we added some js files to make image lazyload.

There is no the other js modifications.  To find the reason correctly, we need to check your admin in detail.

Best Regards, C-Themes

Cavny Jewelry
3 months ago

I restored the site to the state before replacing the template, and it was
normal. Is the problematic JS file added to the new template?

C-Themes Help Desk
于2021年6月12日周六 上午10:46写道:

Amand C Support Agent
3 months ago

Hi Cavny,

Could you share your site URL and admin info?

We think previous information doesn't work now.

Best Regards, C-Themes 

Cavny Jewelry
3 months ago

I have disabled them, but they are not working, can you check it for me?

C-Themes Help Desk
于2021年6月12日周六 上午1:48写道:

Amand C Support Agent
3 months ago

Yes, right.

All problem is caused by your website js error as we said.

Please fix that js issue first. You need to disable js merge and minify option on your wp admin.

Or you can deactivate your cache plugkn.

After that, please check again.

Best Regards, C-Themes

Cavny Jewelry
3 months ago

hello,
[image: QQ图片20210612013036.png]
I cannot enter the shopping cart page by clicking the shopping cart icon. I
need your help.

Albert Tyris 于2021年6月12日周六 上午1:24写道:

Cavny Jewelry
3 months ago

hello,

How to deepen the color of the input box on the Checkout page?

C-Themes Help Desk
于2021年6月12日周六 上午1:05写道:

Amand C Support Agent
3 months ago

Hi Cavny,

The problem is caused by website js issue.

You need to fix this problem.

http://i.prntscr.com/AnrSIgUxRl_SD-EoacYkBw.png

If you install cache plugin and minify & merge js files, please disable that.

Then, you can solve this problem.

In originally, you can close that notification bar correctly.

If you have any questions, please let us know again.

Best Regards, C-Themes

Cavny Jewelry
3 months ago

Hello,

I need your help, I cannot close the footer part of the Checkout page, as
shown below:


Link: emerald stud earrings silver https://www.cavny.com/checkout/
[image: QQ图片20210612003834.png]

Albert Tyris 于2021年5月29日周六 上午2:37写道:

Amand C Support Agent
3 months ago

We saved the theme options page again and cleared the browser cache.

That's all. There is no the other works. :)

If you have the other problems, please let us know again.

Best Regards, C-Themes

Amand C Support Agent
3 months ago

Hi Cavny,

We fixed your problem. Please check again on your end.

https://prnt.sc/13itpyl 

If you have the other questions, please let us know again.

Best Regards, C-Themes

Amand C Support Agent commented privately
Amand C Support Agent
3 months ago

Please click the "Private" radio button before send message.

Best Regards, C-Themes   

Amand C Support Agent commented privately
Amand C Support Agent
3 months ago

Hi Cavny,

Could you share your site URL and admin info? Previous info doesn't work on our end.

If you share new credential, we'll check and fix this your issue.

Best Regards, C-The,es

Amand C Support Agent
4 months ago

That's good news.

And it will work on tablet also. Please don't worry.

If you have the other issues, please let us know again.

Best Regards, C-Themes

Amand C Support Agent
4 months ago

Hi Cavny,

How are you on these days? Everything is fine on this pandemic?

Please add the next css code on your admin->appearance-<customize->additional css field.

Then, you can close the size guide popup on mobile device.

@media(max-width: 767px) {
.mfp-close-btn-in .mfp-close {color: #000;}
}

If you have any other questions, please let us know again.

Best Regards, C-Themes

Amand C Support Agent
5 months ago

Hi Cavny,

Sorry for our late reply. 

You can make that page with "Product Ajax tab" elementor widget.

Please look the screenshot. It shows widget setting.

https://www.awesomescreenshot.com/video/3209578?key=8da061836b645f64f7befb90e1e4946b

If you have any other problems, please let us know again.

Best Regards, C-Themes

Amand C Support Agent
6 months ago

Hi Cavny,

Sorry, you have to use that browser? Because we can make the browser compatibility for chrome, firefox, Edge, IE and Opera.

That Xiaomi browser is not popular, so we can't support that.

And there is no desktop app, so we can't check the inspect mode and find the solution. 

In themeforest marketplace, there is no Xiaomi Browser feature.

https://prnt.sc/10tm7ws

In the popular browsers, there is no issue. We think this problem is caused by Xiaomi issue.

It's impossible for us.

Sorry. It would be better to use the popular browsers.

Best Regards, C-Themes

Amand C Support Agent
6 months ago

Hi Cavny,

Thank you for your video screenshot.

It helps for us. Which browser do you use?

At the first, you opened the site on chrome. But second, you used the other browser.

It's not firefox, ie or opera. We didn't see and use that browser.

Please let us know that browser info. And in which country that browser is used?

Because we really didn't see that kind of browser. Please let us know.

Best Regards, C-Themes

Amand C Support Agent
6 months ago

Hi Cavny,

If so, please make the video screenshot for your mobile phone state.

Because we don't get issue on our end, so can't find the reason.

If we see the video (not image), maybe we can find that.

Best Regards, C-Themes

Amand C Support Agent
6 months ago

Hi Cavny,

Yes, we have tested the mobile bottom toolbar on mobile device.

This is our screenshot, http://prntscr.com/10sm462

Please check again on your end.

We think this problem is caused by mobile phone browser issue.

If you check again, you will see the correct layout.

Best Regards, C-Themes

Amand C Support Agent
6 months ago

Hi Cavny,

For the SKU search problem:

We will explain in detail. When you add the sku value on search form field, it will be redirected the single product page.

While ajax searching, if you click the "enter", default search form query will be worked and you can see the non-result page.

Because default search query has no sku parameter search feature.

It just searches the product titles or slugs. So for the sku search, ajax search function will redirect you to the single product page. You needn't to press "Enter Key".

For the other problem:

Which browser did you test? We checked it on firefox browser and everything is shown correctly.

Please let us know in detail again.

Best Regards, C-Themes

Amand C Support Agent
6 months ago

Hi Cavny,

Can SKU id values are same each other? We think SKU value must be unique on all products.

Please set the different SKU value and try again.

If you have any other questions, please let us know again.

Sorry for our late.

Best Regards, C-Themes

Amand C Support Agent
6 months ago

Hi Cavny,

So you mean you want to hide that on only product category page?

If so, please use next css code.

body.tax-product_cat ..page-title { display: none !important; } 

If above code works correctly, please let us know.

Best Regards, C-Themes

Amand C Support Agent
6 months ago

Hi Cavny,

You mean you want to hide title section on only product category page or on all page list like shop page?

https://prnt.sc/10jq6ih

Please confirm that first. And please share your site admin info.

Then, we'll try that.

Best Regards, C-Themes

Amand C Support Agent
6 months ago

Hi Cavny,

If you don't want to use that plugin, please use custom php code.

https://wordpress.stackexchange.com/questions/332585/wordpress-redirect-all-404-pages-to-the-homepage

But we think your need is not so good.

Best Regards, C-Themes

Amand C Support Agent
6 months ago

Oh, sorry for our misunderstanding.

Please try next plugin.

https://wordpress.org/plugins/all-404-redirect-to-homepage/

You can solve your problem quickly.

If you have the other questions, please let us know again.

Best Regards, C-Themes

Amand C Support Agent
6 months ago

Hi Cavny,

You can go to homepage by clicking site logo.

Or if you add the home menu on main navigation, you can go to homepage.

If you have the other questions, please let us know again.

Best Regards, C-Themes

Amand C Support Agent
6 months ago

Hi Cavny,

Thank you for your efforts.

If you have any other questions, please let us know again.

Best Regards, C-Themes

Amand C Support Agent
6 months ago

Hi Cavny,

Could you share your site admin info? Previous info doesn't work on our end.

After check in detail and provide the solution quickly.

Best Regards, C-Themes

Amand C Support Agent
6 months ago

Hi

If so, please share your site URL and admin info.

Then, we'll check in detail and solve this problem.

Best Regards, C-Themes

Amand C Support Agent
6 months ago

Hi Cavny,

Did you update lorada theme? In these days, CMB2 plugin was updated newly, so we also updated our theme to be compatible with the latest CMB2 plugin.

Please download the latest theme on themeforest. Then you can fix this issue.

Or if you share the admin info again, we'll fix that on your end directly.

Previous admin info doesn't work anymore.

Best Regards, C-Themes

Amand C Support Agent
6 months ago

Hi Cavny,

It is very hard to explain in here.

Anyway, please try next steps.

1: Please choose "Zoom" option in theme options->single products like screenshot.

https://prnt.sc/10afmne

2: In any elementor editor page, please disable lightbox option.

https://prnt.sc/10afnen https://prnt.sc/10afnq3 https://prnt.sc/10afo25

https://prnt.sc/10afod9 https://prnt.sc/10afoq5

If you have the other problems, please let us know again. 

Best Regards, C-Themes

Amand C Support Agent
6 months ago

Hi Cavny,

Please share your new admin credential. Then, we'll check in detail and solve your problem.

Best Regards, C-Themes

Amand C Support Agent
7 months ago

There is no option to remove ticket.

We need to remove ticket messages manually. We removed our all message.

Only your messages are left in this ticket. Please remove all messages on your end.

Best Regards, C-Themes

Cavny Jewelry
8 months ago

I cannot install lorada core after installing the template