I cannot install lorada core

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Lorada - Responsive Elementor eCommerce Theme Lorada - Responsive Elementor eCommerce Theme January 10, 2021
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Amand C Support Agent
1 week ago

Hi Cavny,

Sorry for our late reply. 

You can make that page with "Product Ajax tab" elementor widget.

Please look the screenshot. It shows widget setting.

https://www.awesomescreenshot.com/video/3209578?key=8da061836b645f64f7befb90e1e4946b

If you have any other problems, please let us know again.

Best Regards, C-Themes

Cavny Jewelry
2 weeks ago

Hello,

Regarding the browser issue, I have discussed with my boss, it is not
important anymore. Now I have a new problem.

I accidentally deleted the Today's Deal page permanently, and there is no
backup. I have created a new page now, how do I set it up like the
following page:
link:https://lorada.c-themes.com/sleepwear/todays-deals/

best regards, Albert

C-Themes Help Desk
于2021年3月24日周三 上午12:54写道:

Amand C Support Agent
2 weeks ago

Hi Cavny,

Sorry, you have to use that browser? Because we can make the browser compatibility for chrome, firefox, Edge, IE and Opera.

That Xiaomi browser is not popular, so we can't support that.

And there is no desktop app, so we can't check the inspect mode and find the solution. 

In themeforest marketplace, there is no Xiaomi Browser feature.

https://prnt.sc/10tm7ws

In the popular browsers, there is no issue. We think this problem is caused by Xiaomi issue.

It's impossible for us.

Sorry. It would be better to use the popular browsers.

Best Regards, C-Themes

Cavny Jewelry
2 weeks ago

Hello,

This is China's Xiaomi browser.

C-Themes Help Desk 于
2021年3月23日周二 下午9:48写道:

Amand C Support Agent
2 weeks ago

Hi Cavny,

Thank you for your video screenshot.

It helps for us. Which browser do you use?

At the first, you opened the site on chrome. But second, you used the other browser.

It's not firefox, ie or opera. We didn't see and use that browser.

Please let us know that browser info. And in which country that browser is used?

Because we really didn't see that kind of browser. Please let us know.

Best Regards, C-Themes

Cavny Jewelry
2 weeks ago

hello,

The video is in the attachment, I hope it helps you.


C-Themes Help Desk 于
2021年3月23日周二 上午9:14写道:

Amand C Support Agent
2 weeks ago

Hi Cavny,

If so, please make the video screenshot for your mobile phone state.

Because we don't get issue on our end, so can't find the reason.

If we see the video (not image), maybe we can find that.

Best Regards, C-Themes

Cavny Jewelry
2 weeks ago

Hello,

It may be a browser problem, but it is still abnormal on my phone. Thank
you for your patience.


C-Themes Help Desk 于
2021年3月22日周一 下午11:02写道:

Amand C Support Agent
2 weeks ago

Hi Cavny,

Yes, we have tested the mobile bottom toolbar on mobile device.

This is our screenshot, http://prntscr.com/10sm462

Please check again on your end.

We think this problem is caused by mobile phone browser issue.

If you check again, you will see the correct layout.

Best Regards, C-Themes

Cavny Jewelry
2 weeks ago

Hello,

I tested it in the browser that comes with my phone. Did you test it in a
mobile browser? Test everything is normal on the computer side. Tested on
the mobile phone, some browsers are abnormal.

Best Regards

Albert

Albert Tyris 于 2021年3月22日周一 下午10:26写道:

Cavny Jewelry
2 weeks ago

Hello,

I see, thank you very much.



C-Themes Help Desk 于
2021年3月22日周一 下午10:17写道:

Amand C Support Agent
2 weeks ago

Hi Cavny,

For the SKU search problem:

We will explain in detail. When you add the sku value on search form field, it will be redirected the single product page.

While ajax searching, if you click the "enter", default search form query will be worked and you can see the non-result page.

Because default search query has no sku parameter search feature.

It just searches the product titles or slugs. So for the sku search, ajax search function will redirect you to the single product page. You needn't to press "Enter Key".

For the other problem:

Which browser did you test? We checked it on firefox browser and everything is shown correctly.

Please let us know in detail again.

Best Regards, C-Themes

Cavny Jewelry
2 weeks ago

hello C-Themes,

I set different SKUs in the same way. I found that it is normal to input
SKU, wait for the corresponding product to appear, and then click the
"ENTER" button. If you enter the SKU, and the corresponding product does
not appear on the screen, click the "ENTER" button and it will prompt "This
product does not exist".

I also found another problem. I opened my website with the mobile chrome
browser, and the footer part was displayed normally, as shown in the red
box in the left picture. If I use another browser to open my website, the
footer is not fully displayed, as shown in the red box in the right
picture. Is this a problem with my settings?
[image: 1.jpg] [image: 2.jpg]


C-Themes Help Desk
于2021年3月22日周一 下午5:30写道:

Amand C Support Agent
2 weeks ago

Hi Cavny,

Can SKU id values are same each other? We think SKU value must be unique on all products.

Please set the different SKU value and try again.

If you have any other questions, please let us know again.

Sorry for our late.

Best Regards, C-Themes

Cavny Jewelry
3 weeks ago

hello,

I use the same SKU to search for products, why sometimes I can search for
products, but sometimes not? How can I modify it?
link: www.cavny.com

[image: QQ图片20210320151522.png]

C-Themes Help Desk
于2021年3月12日周五 下午10:38写道:

Amand C Support Agent
4 weeks ago

Hi Cavny,

So you mean you want to hide that on only product category page?

If so, please use next css code.

body.tax-product_cat ..page-title { display: none !important; } 

If above code works correctly, please let us know.

Best Regards, C-Themes

Cavny Jewelry
4 weeks ago

hello,

yes, Because I am worried about information leakage, I dare not share my
site admin info. Can you tell me what needs to be set? I can set it up.

C-Themes Help Desk
于2021年3月12日周五 下午9:59写道:

Amand C Support Agent
4 weeks ago

Hi Cavny,

You mean you want to hide title section on only product category page or on all page list like shop page?

https://prnt.sc/10jq6ih

Please confirm that first. And please share your site admin info.

Then, we'll try that.

Best Regards, C-Themes

Cavny Jewelry
4 weeks ago

hello,

I want to hide this, what should I do?
link: https://www.cavny.com/product-category/bracelets/
[image: QQ图片20210312203817.png]

C-Themes Help Desk
于2021年3月9日周二 下午7:11写道:

Amand C Support Agent
1 month ago

Hi Cavny,

If you don't want to use that plugin, please use custom php code.

https://wordpress.stackexchange.com/questions/332585/wordpress-redirect-all-404-pages-to-the-homepage

But we think your need is not so good.

Best Regards, C-Themes

Cavny Jewelry
1 month ago

hello,
What should I do if I don’t use plugins?

C-Themes Help Desk
于2021年3月9日周二 下午6:42写道:

Amand C Support Agent
1 month ago

Oh, sorry for our misunderstanding.

Please try next plugin.

https://wordpress.org/plugins/all-404-redirect-to-homepage/

You can solve your problem quickly.

If you have the other questions, please let us know again.

Best Regards, C-Themes

Cavny Jewelry
1 month ago

hello,

I mean if a 404 page is opened, how to automatically redirect to the
homepage

C-Themes Help Desk
于2021年3月9日周二 下午6:35写道:

Amand C Support Agent
1 month ago

Hi Cavny,

You can go to homepage by clicking site logo.

Or if you add the home menu on main navigation, you can go to homepage.

If you have the other questions, please let us know again.

Best Regards, C-Themes

Cavny Jewelry
1 month ago

hello,

How to redirect from the 404 page to the home page.

C-Themes Help Desk 于
2021年3月8日周一 下午5:05写道:

Amand C Support Agent
1 month ago

Hi Cavny,

Thank you for your efforts.

If you have any other questions, please let us know again.

Best Regards, C-Themes

Cavny Jewelry
1 month ago

hello,

I solved this problem, it was a mistake in my settings. Thank you for your
help.

Albert Tyris 于2021年3月6日周六 下午10:01写道:

Cavny Jewelry
1 month ago

hello,

I am worried about the leakage of website information, can you tell me
which items need to be checked?

C-Themes Help Desk 于
2021年3月6日周六 下午9:56写道:

Amand C Support Agent
1 month ago

Hi Cavny,

Could you share your site admin info? Previous info doesn't work on our end.

After check in detail and provide the solution quickly.

Best Regards, C-Themes

Cavny Jewelry
1 month ago

hello,

Customers cannot choose the color and size of the products on my website.

link: https://www.cavny.com/product/rose-gold-bracelet/

Albert Tyris 于2021年3月5日周五 下午2:08写道:

Amand C Support Agent
1 month ago

Hi

If so, please share your site URL and admin info.

Then, we'll check in detail and solve this problem.

Best Regards, C-Themes

Cavny Jewelry
1 month ago

hello,

I have updated the theme when I found this problem, but I did not solve the
problem

C-Themes Help Desk 于
2021年3月5日周五 下午4:23写道:

Amand C Support Agent
1 month ago

Hi Cavny,

Did you update lorada theme? In these days, CMB2 plugin was updated newly, so we also updated our theme to be compatible with the latest CMB2 plugin.

Please download the latest theme on themeforest. Then you can fix this issue.

Or if you share the admin info again, we'll fix that on your end directly.

Previous admin info doesn't work anymore.

Best Regards, C-Themes

Cavny Jewelry
1 month ago

hello,

I have a problem with CMB2, when i update it, Just like last time

C-Themes Help Desk 于
2021年3月1日周一 下午10:14写道:

Cavny Jewelry
1 month ago

hello,

I have a problem with CMB2, when i update it, Just like last time


Albert Tyris 于 2021年2月1日周一 下午7:40写道:

Amand C Support Agent
1 month ago

Hi Cavny,

It is very hard to explain in here.

Anyway, please try next steps.

1: Please choose "Zoom" option in theme options->single products like screenshot.

https://prnt.sc/10afmne

2: In any elementor editor page, please disable lightbox option.

https://prnt.sc/10afnen https://prnt.sc/10afnq3 https://prnt.sc/10afo25

https://prnt.sc/10afod9 https://prnt.sc/10afoq5

If you have the other problems, please let us know again. 

Best Regards, C-Themes

Cavny Jewelry
1 month ago

hello,

Can you tell me which settings I need to check? I am worried about my
information leakage

C-Themes Help Desk 于
2021年3月1日周一 下午10:02写道:

Amand C Support Agent
1 month ago

Hi Cavny,

Please share your new admin credential. Then, we'll check in detail and solve your problem.

Best Regards, C-Themes

Cavny Jewelry
1 month ago

Hello,

I ran into a difficult problem, which is to open my website with my mobile
phone. If I click on a picture of a product, only this picture will be
displayed on the screen, just like the picture.
[image: 微信图片_20210301191055.jpg]
link: Sterling Silver Clownfish Adjustable Bracelet | Cavny Jewelry
https://www.cavny.com/product/adjustable-bracelet/
I hope that nothing happens when I click on the product picture on my
phone. What should I do?

C-Themes Help Desk
于2021年2月18日周四 下午2:59写道:

Amand C Support Agent
1 month ago

There is no option to remove ticket.

We need to remove ticket messages manually. We removed our all message.

Only your messages are left in this ticket. Please remove all messages on your end.

Best Regards, C-Themes

Cavny Jewelry
1 month ago

hello,

I mean, I don’t want the content of this URL to be searchable on Google?
https://c-themes.support-hub.io/tickets/27463

C-Themes Help Desk
于2021年2月18日周四 下午2:12写道:

Cavny Jewelry
1 month ago

hello,
Can you hide this information? There are a lot of important information
about my website
[image: QQ图片20210218111644.png]

C-Themes Help Desk
于2021年2月18日周四 下午1:19写道:

Cavny Jewelry
1 month ago

hello,

I want to change the type marked in the picture to product, how can I do it?

[image: QQ图片20210218111644.png]


C-Themes Help Desk
于2021年2月18日周四 上午12:21写道:

Cavny Jewelry
1 month ago

hello,

I accidentally deleted the initial element of the Today's Deal page, and it
cannot be restored now. Can you tell me the content of the initial element?

C-Themes Help Desk 于
2021年2月17日周三 上午1:53写道:

Cavny Jewelry
1 month ago

Welcome back.
I have fixed it, but I still have two difficulties to solve:
1. How to make an HTMLblock appear in any specified position on the page?
2. I accidentally deleted the element on the Today's Deal page. The
revision has been deleted. How can I restore it?

C-Themes Help Desk
于2021年2月16日周二 上午1:34写道:

Cavny Jewelry
1 month ago

hello,

I have a problem with CMB2, how can I solve it? Currently I have
reinstalled this plugin, but it doesn't work.
[image: QQ图片20210214210731.png]

Albert Tyris 于2021年2月14日周日 下午6:39写道:

Cavny Jewelry
1 month ago

hello,

I deleted the element from today's deal page, how can I restore it?

Albert Tyris 于2021年2月14日周日 下午5:52写道:

Cavny Jewelry
1 month ago

hello,

How can I make an Html block appear in any designated place?

C-Themes Help Desk
于2021年2月1日周一 下午10:06写道:

Cavny Jewelry
2 months ago

hello,
The first question: I set up an email and tested sending order information
by email. Everything is normal, but the email address here is empty
[image: QQ图片20210201193645.png]

Second question: google console prompts me that these fields of each
product are not filled in.

C-Themes Help Desk
于2021年2月1日周一 下午2:23写道:

Cavny Jewelry
2 months ago

hello,

How can I solve these problems?
1. No global identifier is provided (eg gtin, mpn, isbn)
2. Missing field "aggregateRating"
3. Missing field "review"
4. Missing field "brand"

Albert Tyris 于2021年1月31日周日 上午9:34写道:

Cavny Jewelry
2 months ago

hello,

How can I modify the email address linked by the email icon in the picture?

link: https://www.cavny.com/
[image: QQ图片20210131093154.png]

C-Themes Help Desk
于2021年1月30日周六 上午12:50写道:

Cavny Jewelry
2 months ago

hello,

How can I hide the content in the picture?

link: BRACELETS here are all popular styles now | Cavny Jewelry
https://www.cavny.com/product-category/bracelets/

[image: QQ图片20210129225520.png]

C-Themes Help Desk
于2021年1月27日周三 上午1:11写道:

Cavny Jewelry
2 months ago

hello,

Can you help me update it

C-Themes Help Desk
于2021年1月26日周二 下午10:23写道:

Cavny Jewelry
2 months ago

hello,

If I update the theme, will the pictures and data on the website be deleted?

C-Themes Help Desk
于2021年1月26日周二 下午10:08写道:

Cavny Jewelry
2 months ago

hello,

Why does the content in the picture appear when I choose the size?
link: 14k gold plated simple lady's silver ring with diamond | Cavny Jewelry
https://www.cavny.com/product/14k-gold-plated-simple-ladys-silver-ring-with-diamond/

[image: QQ图片20210126200744.png]

Albert Tyris 于2021年1月26日周二 下午7:26写道:

Cavny Jewelry
2 months ago

hello,

how can i finish it?

[image: QQ图片20210126192415.png]

C-Themes Help Desk
于2021年1月25日周一 下午5:15写道:

Cavny Jewelry
2 months ago

hello

I want to hide the description in the picture, this is the description of
the product category

link: NECKLACES & PENDANTS – Cavny Jewelry
https://www.cavny.com/product-category/necklaces-pendants/

[image: QQ图片20210125165834.png]

C-Themes Help Desk
于2021年1月25日周一 下午2:18写道:

Cavny Jewelry
2 months ago

hello,
How can I hide the description of the product and post?


C-Themes Help Desk
于2021年1月23日周六 下午9:40写道:

Cavny Jewelry
2 months ago

hello,

how can i change this picture and link?

link: https://www.cavny.com/tag/together/
[image: QQ图片20210123151946.png]

C-Themes Help Desk
于2021年1月21日周四 上午12:29写道:

Cavny Jewelry
2 months ago

OK , Thank you, it works.

C-Themes Help Desk
于2021年1月20日周三 下午10:09写道:

Cavny Jewelry
2 months ago

OK, Thank you very much, and can hide or change it?[image:
QQ图片20210120215637.png]

C-Themes Help Desk
于2021年1月20日周三 下午9:51写道:

Cavny Jewelry
2 months ago

hello,
This happens only if I add variable products

Albert Tyris 于2021年1月20日周三 下午8:35写道:

Cavny Jewelry
2 months ago

hello,

The SKU problem was solved, but I encountered the problem of not being able
to choose the size guide
[image: QQ图片20210120203405.png]

C-Themes Help Desk
于2021年1月20日周三 下午7:43写道:

Cavny Jewelry
2 months ago

hello,

sku doesn't work now?

C-Themes Help Desk
于2021年1月20日周三 下午6:40写道:

Cavny Jewelry
2 months ago

hello,

it does not work.

Albert Tyris 于2021年1月20日周三 下午6:12写道:

Cavny Jewelry
2 months ago

hello,
can you tell me how to fix it?

C-Themes Help Desk
于2021年1月20日周三 下午5:54写道:

Cavny Jewelry
2 months ago

hello,
site url : www.cavny.com

username: enxueinfo@gmail.com

password : renhe0706!

C-Themes Help Desk
于2021年1月20日周三 下午5:39写道:

Cavny Jewelry
2 months ago

hello

Albert Tyris 于2021年1月20日周三 下午12:15写道:

Cavny Jewelry
2 months ago

hello,
I cannot update SKU

link:Fashionable emerald 18K gold-plated silver ring – Cavny Jewelry
https://www.cavny.com/product/fashionable-emerald-18k-gold-plated-silver-ring/

[image: QQ图片20210120121349.png]


Albert Tyris 于2021年1月20日周三 上午11:34写道:

Cavny Jewelry
2 months ago

hello,
I cannot select the size guide for adding products
link: Fashionable emerald 18K gold-plated silver ring – Cavny Jewelry
https://www.cavny.com/product/fashionable-emerald-18k-gold-plated-silver-ring/

Albert Tyris 于2021年1月20日周三 上午10:47写道:

Cavny Jewelry
2 months ago

hello,

My wish list shows that there are two products, but I open the wish list
page and there is nothing. link: https://www.cavny.com/

[image: QQ图片20210120104430.png]
[image: QQ图片20210120104505.png]

C-Themes Help Desk
于2021年1月19日周二 下午7:00写道:

Cavny Jewelry
2 months ago

it works, thank you

C-Themes Help Desk
于2021年1月19日周二 下午6:32写道:

Cavny Jewelry
2 months ago

It still doesn't work on the phone

C-Themes Help Desk
于2021年1月19日周二 下午6:13写道:

Cavny Jewelry
2 months ago

sitelink: Diamond and artificial ruby silver ring for ladies – Cavny Jewelry
https://www.cavny.com/product/diamond-and-artificial-ruby-silver-ring-for-ladies/
Just like this on the phone:

[image: 微信图片_20210119180011.jpg]

C-Themes Help Desk
于2021年1月19日周二 下午5:57写道:

Cavny Jewelry
2 months ago

hello,
It doesn't work on the phone

C-Themes Help Desk
于2021年1月19日周二 下午5:19写道:

Cavny Jewelry
2 months ago

hello,

The page is not really hidden
[image: QQ图片20210119170837.png]

C-Themes Help Desk
于2021年1月19日周二 下午4:58写道:

Cavny Jewelry
2 months ago

Can i hide it

C-Themes Help Desk
于2021年1月19日周二 下午4:50写道:

Cavny Jewelry
2 months ago

hello,
How can I modify this page[image: QQ图片20210119164009.png]

C-Themes Help Desk
于2021年1月19日周二 下午4:20写道:

Cavny Jewelry
2 months ago

link: Man-made ruby and diamond silver ring for ladies – Cavny Jewelry
https://www.cavny.com/product/man-made-ruby-and-diamond-silver-ring-for-ladies/
email: enxueinfo@gmail.com
password: renhe0706!


C-Themes Help Desk
于2021年1月19日周二 下午3:23写道:

Cavny Jewelry
2 months ago

hello,

The product I added cannot display the size

Albert Tyris 于2021年1月18日周一 下午7:43写道:

Cavny Jewelry
2 months ago

Hello,

I want to click the button in the figure below to jump to the specified
page, what should I do?
[image: QQ图片20210118194055.png]

C-Themes Help Desk
于2021年1月13日周三 上午1:01写道:

Cavny Jewelry
2 months ago

What should I do to make the content in the picture appear in the
middle?[image:
QQ图片20210112225934.png]

C-Themes Help Desk
于2021年1月12日周二 下午10:52写道:

Cavny Jewelry
2 months ago

hello

how can i disable Current multi-language & currency menu?

C-Themes Help Desk
于2021年1月12日周二 下午9:39写道:

Cavny Jewelry
2 months ago

hello

Are you still editing? Thank you very much for your help, I will recommend
this theme to my friends

Best Regards, CAVNY

Albert Tyris 于2021年1月12日周二 下午6:13写道:

Cavny Jewelry
2 months ago

There is no place to enter the password on the user registration page

Albert Tyris 于2021年1月12日周二 下午6:10写道:

Cavny Jewelry
2 months ago

Currency and language switching does not work, as shown below[image:
QQ图片20210112180812.png]

C-Themes Help Desk
于2021年1月12日周二 下午5:58写道:

Cavny Jewelry
2 months ago

site url : www.cavny.com

username: enxueinfo@gmail.com

password : renhe1991!

C-Themes Help Desk
于2021年1月12日周二 下午5:41写道:

Cavny Jewelry
2 months ago

Will admin info be seen by others, if i share you?

Albert Tyris 于2021年1月12日周二 下午5:38写道:

Cavny Jewelry
2 months ago

yes you can

C-Themes Help Desk
于2021年1月12日周二 下午5:36写道:

Cavny Jewelry
2 months ago

The product comparison function shows an abnormality on the phone. If I
keep scrolling down, I cannot display any information.[image:
IMG_20210112_171411.jpg]

Albert Tyris 于2021年1月12日周二 下午5:09写道:

Cavny Jewelry
2 months ago

hello

Will admin info be seen by others?

C-Themes Help Desk
于2021年1月12日周二 下午5:06写道:

Cavny Jewelry
2 months ago

hello

I set up anyone can register according to your instructions, and then click
create an account to jump to the login page without going to the
registration page

C-Themes Help Desk
于2021年1月12日周二 下午4:32写道:

Cavny Jewelry
2 months ago

Later I can install lorada core, but I encountered 5 more problems:
1: I cannot switch the currency type of the product
2: I can’t switch the displayed language
3: The user cannot register an account on my website
4: The product comparison page cannot display the product to be compared
5: I installed installable wordpress files only, do I need to install child
theme?
Best Regards, Cavny

Albert Tyris 于2021年1月12日周二 下午4:18写道:

Cavny Jewelry
2 months ago

hello
Later I could install lorada core, but I encountered three more problems:
1: I cannot switch the currency type of the product
2: I can’t switch the displayed language
3: The user cannot register an account on my website
4: The product comparison page cannot display the product to be compared
5: I installed installable wordpress files only, do I need to install child
theme?

Best Regards, Cavny

C-Themes Help Desk
于2021年1月10日周日 下午7:27写道:

Cavny Jewelry
3 months ago

I cannot install lorada core after installing the template