I cannot install lorada core

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Lorada - Responsive Elementor eCommerce Theme Lorada - Responsive Elementor eCommerce Theme January 10, 2021
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Cavny Jewelry
9 hours ago

hello,
How can I hide the description of the product and post?


C-Themes Help Desk
于2021年1月23日周六 下午9:40写道:

Amand C Support Agent
1 day ago

Hi Cavny,

Please go to admin->Html Blocks and edit "Sidebar Ads" with elementor editor.

https://prnt.sc/xi45qx

Then, you can change the image and link as you need.

https://prnt.sc/xi46p6

If you have the other problem, please let us know again without hesitation.

Best Regards, C-Themes

Cavny Jewelry
1 day ago

hello,

how can i change this picture and link?

link: https://www.cavny.com/tag/together/
[image: QQ图片20210123151946.png]

C-Themes Help Desk
于2021年1月21日周四 上午12:29写道:

Amand C Support Agent
4 days ago

Cool.

If you have any other questions, please let us know again without hesitation.

Best Regards, C-Themes

Cavny Jewelry
4 days ago

OK , Thank you, it works.

C-Themes Help Desk
于2021年1月20日周三 下午10:09写道:

Amand C Support Agent
4 days ago

Hi Cavny,

It is hard to change the size guide icon. Let's hide that.

Please add next css code.

.product-size-guide .sguide-popup-btn-wrap i {display: none;}

If you have the other questions, please let us know again.

Best Regards, C-Themes

Cavny Jewelry
4 days ago

OK, Thank you very much, and can hide or change it?[image:
QQ图片20210120215637.png]

C-Themes Help Desk
于2021年1月20日周三 下午9:51写道:

Amand C Support Agent
4 days ago

Hi Cavny,

Please check again. You can see the created size guide correctly on any products.

https://prnt.sc/xakgx9

This problem is not related with variable products. The problem is caused by created size guide.

After create the new size guide, you need to check the category option like this,

https://prnt.sc/xakma7

If you select only "Ring" category, this size guide will be only shown on "Ring" category products.

In the other category products, it won't be shown.

So if you want to use this on all products, you need to select all categories.

Please check on your end again.

If you have any other questions, please let us know again without hesitation.

Best Regards, C-Themes

Cavny Jewelry
4 days ago

hello,
This happens only if I add variable products

Albert Tyris 于2021年1月20日周三 下午8:35写道:

Cavny Jewelry
4 days ago

hello,

The SKU problem was solved, but I encountered the problem of not being able
to choose the size guide
[image: QQ图片20210120203405.png]

C-Themes Help Desk
于2021年1月20日周三 下午7:43写道:

Amand C Support Agent
4 days ago

Hi Cavny

It works well on our end, Did you clear your admin cache?

Please clear cache and try again. Or please deactivate all unnecessary plugins and activate the lorada necessary plugins.

After that, please try again.

And then, activate the other plugins one by one and find the issue plugin.

Now sku updated correctly on our end, so we can't find the issue.

Please try above steps on your end and let us know.

Best Regards, C-Themes

Cavny Jewelry
4 days ago

hello,

sku doesn't work now?

C-Themes Help Desk
于2021年1月20日周三 下午6:40写道:

Amand C Support Agent
4 days ago

Hi Cavny,

To fix that, we reset everything.

Means that, we remove old wishlist page and add new one again.

And for the sku issue. we removed the js cache on admin and tried again.

Then, which one doesn't work now?

Best Regards, C-Themes

Cavny Jewelry
4 days ago

hello,

it does not work.

Albert Tyris 于2021年1月20日周三 下午6:12写道:

Cavny Jewelry
4 days ago

hello,
can you tell me how to fix it?

C-Themes Help Desk
于2021年1月20日周三 下午5:54写道:

Amand C Support Agent
4 days ago

And in your admin, there is js error.

So sometimes, some admin functions don't work correctly.

We think this problem is caused by third party cache plugin. 

Anyway, everything is working well now. Please review and let us know.

Best Regards, C-Themes

Amand C Support Agent
4 days ago

Hi Cavny,

We fixed everything.

Please check again on your end and let us know.

Best Regards, C-Themes

Cavny Jewelry
4 days ago

hello,
site url : www.cavny.com

username: enxueinfo@gmail.com

password : renhe0706!

C-Themes Help Desk
于2021年1月20日周三 下午5:39写道:

Amand C Support Agent
4 days ago

Hii Cavny,

Sorry for our late.

Could you share your site admin info again? Previous info doesn't work anymore.

After check your admin, we'll provide the solutions.

Best Regards, C-Themes

Cavny Jewelry
4 days ago

hello

Albert Tyris 于2021年1月20日周三 下午12:15写道:

Cavny Jewelry
4 days ago

hello,
I cannot update SKU

link:Fashionable emerald 18K gold-plated silver ring – Cavny Jewelry
https://www.cavny.com/product/fashionable-emerald-18k-gold-plated-silver-ring/

[image: QQ图片20210120121349.png]


Albert Tyris 于2021年1月20日周三 上午11:34写道:

Cavny Jewelry
4 days ago

hello,
I cannot select the size guide for adding products
link: Fashionable emerald 18K gold-plated silver ring – Cavny Jewelry
https://www.cavny.com/product/fashionable-emerald-18k-gold-plated-silver-ring/

Albert Tyris 于2021年1月20日周三 上午10:47写道:

Cavny Jewelry
4 days ago

hello,

My wish list shows that there are two products, but I open the wish list
page and there is nothing. link: https://www.cavny.com/

[image: QQ图片20210120104430.png]
[image: QQ图片20210120104505.png]

C-Themes Help Desk
于2021年1月19日周二 下午7:00写道:

Amand C Support Agent
5 days ago

No problem.

If you have any other problem, please let us know again.

Best Regards, C-Themes

Cavny Jewelry
5 days ago

it works, thank you

C-Themes Help Desk
于2021年1月19日周二 下午6:32写道:

Amand C Support Agent
5 days ago

We think the problem is caused by css priority problem.

Please add the !important part like:

.tab-title-additional_information {display: none !important;}

Then, you can hide that.

In the future, please share your site admin info for these problems.

So we can check and test on your end, and provide the correct solution quickly.

Best Regards, C-Themes

Cavny Jewelry
5 days ago

It still doesn't work on the phone

C-Themes Help Desk
于2021年1月19日周二 下午6:13写道:

Amand C Support Agent
5 days ago

Hi Cavny,

.tab-title-additional_information {display: none;}

Finally, please add more above code again,

Then, you can hide additional information tab on both of devices.

Best Regards, C-Themes

Cavny Jewelry
5 days ago

sitelink: Diamond and artificial ruby silver ring for ladies – Cavny Jewelry
https://www.cavny.com/product/diamond-and-artificial-ruby-silver-ring-for-ladies/
Just like this on the phone:

[image: 微信图片_20210119180011.jpg]

C-Themes Help Desk
于2021年1月19日周二 下午5:57写道:

Amand C Support Agent
5 days ago

How doesn't it work on mobile phone?

Please explain with screenshot,

And please share your site URL and admin info. Previous information doesn't work on our end.

So we can check your website in detail and find the correct solution.

Best Regards, C-Themes

Cavny Jewelry
5 days ago

hello,
It doesn't work on the phone

C-Themes Help Desk
于2021年1月19日周二 下午5:19写道:

Amand C Support Agent
5 days ago

If so, please add next css code also.

#tab-additional_information {display: none;}

In originally, you can hide that with only previous code.

Anyway, please use above code also. Then, you can hide everything perfectly.

Best Regards, C-Themes

Cavny Jewelry
5 days ago

hello,

The page is not really hidden
[image: QQ图片20210119170837.png]

C-Themes Help Desk
于2021年1月19日周二 下午4:58写道:

Amand C Support Agent
5 days ago

Yes, it's possible.

But you need to add some custom css code.

Please add next css code on admin->appearance->customize->additional css field.

.product-tabs-wrapper .tabs li.additional_information_tab {display: none;}

If you have any other problem, please let us know again.

Best Regards, C-Themes

Cavny Jewelry
5 days ago

Can i hide it

C-Themes Help Desk
于2021年1月19日周二 下午4:50写道:

Amand C Support Agent
5 days ago

Hi Cavny,

You mean you want to "Additional Information" tab content?

That tab content will be shown automatically according to your variable product attribute values with woocommerce function.

To change that value, you need to change the product attribute value.

If our answer is not enough for you, please let us know again without hesitation.

Best Regards, C-Themes

Cavny Jewelry
5 days ago

hello,
How can I modify this page[image: QQ图片20210119164009.png]

C-Themes Help Desk
于2021年1月19日周二 下午4:20写道:

Amand C Support Agent
5 days ago

Hi Cavny,

We can see the product size attribute correctly like screenshot.

https://prnt.sc/x73alv

Please check on your end again and let us know.

Best Regards, C-Themes

Cavny Jewelry
5 days ago

link: Man-made ruby and diamond silver ring for ladies – Cavny Jewelry
https://www.cavny.com/product/man-made-ruby-and-diamond-silver-ring-for-ladies/
email: enxueinfo@gmail.com
password: renhe0706!


C-Themes Help Desk
于2021年1月19日周二 下午3:23写道:

Amand C Support Agent
5 days ago

Hi Cavny,

Which product doesn't show the product size?

Please send the product link directly and share your admin credential again.

Previous info doesn't work anymore.

Best Regards, C-Themes

Cavny Jewelry
5 days ago

hello,

The product I added cannot display the size

Albert Tyris 于2021年1月18日周一 下午7:43写道:

Amand C Support Agent
6 days ago

Hi Cavny,

That button is in revolution slider section.

So please go to admin->slider revolution and edit the "shop now" button.

You can get the detail guide about this from next video guide link.

https://www.youtube.com/watch?v=zA6GVt6qGHA

If you have any other questions, please let us know again without hesitation.

Best Regards, C-Themes

Cavny Jewelry
6 days ago

Hello,

I want to click the button in the figure below to jump to the specified
page, what should I do?
[image: QQ图片20210118194055.png]

C-Themes Help Desk
于2021年1月13日周三 上午1:01写道:

Amand C Support Agent
1 week ago

Please go to theme option->header->top bar. Then you can change the topbar text like screenshot.

https://prnt.sc/wlyruo

If you have the other problem, please let us know.

Best Regards, C-Themes

Cavny Jewelry
1 week ago

What should I do to make the content in the picture appear in the
middle?[image:
QQ图片20210112225934.png]

C-Themes Help Desk
于2021年1月12日周二 下午10:52写道:

Amand C Support Agent
1 week ago

Hi Cavny,

It's very easy.

Please go to lorada theme option panel->header->other elements. In there, you can disable those like screenshot.

https://prnt.sc/wlvv7f https://prnt.sc/wlvvd5

If you have any other problem, please let us know again.

Best Regards, C-Themes

Cavny Jewelry
1 week ago

hello

how can i disable Current multi-language & currency menu?

C-Themes Help Desk
于2021年1月12日周二 下午9:39写道:

Amand C Support Agent
1 week ago

Hi Cavny,

Sorry for our late.

Current multi-language & currency menu are just static html to show example.

If you want to set the real menu, you need to install third party plugins.

For the multi-langauge menu, please install wpml plugin.

After install and set your languages, current static html language menu will be replaced with your set languages.

And for the multi-currency menu, please install "WOOCS - WooCommerce Currency Switcher" plugin.

https://wordpress.org/plugins/woocommerce-currency-switcher/

If you install and set your currencies, current static currencies will be replaced with your currencies.

And for the user registration form.

That form content is an default woocommerce registration form content.

Please read the next article.

https://www.cozmoslabs.com/201727-customize-woocommerce-registration-form/

There are some ways to customize the register form fields.

If you have any other questions, please let us know again without hesitation.

And we'll be very thankful, if you leave 5 stars and feedback to our theme.

https://themeforest.net/item/lorada-multipurpose-and-responsive-ecommerce-theme/26680139 

Best Regards, C-Themes

Cavny Jewelry
1 week ago

hello

Are you still editing? Thank you very much for your help, I will recommend
this theme to my friends

Best Regards, CAVNY

Albert Tyris 于2021年1月12日周二 下午6:13写道:

Cavny Jewelry
1 week ago

There is no place to enter the password on the user registration page

Albert Tyris 于2021年1月12日周二 下午6:10写道:

Cavny Jewelry
1 week ago

Currency and language switching does not work, as shown below[image:
QQ图片20210112180812.png]

C-Themes Help Desk
于2021年1月12日周二 下午5:58写道:

Amand C Support Agent
1 week ago

Thank you for your information.

We fixed the account page issue. To show the register form, you need to check the option on woocommerce settings.

https://prnt.sc/wloanc

Now you can see the register form. https://prnt.sc/wloblt

And we also hide the compare feature on mobile device. Please check again on your end.

If you have any other questions, please let us know again without hesitation.

And you sent your information via public mode.

So please remove your comment or change it to the private mode.

Best Regards, C-Themes

Cavny Jewelry
1 week ago

site url : www.cavny.com

username: enxueinfo@gmail.com

password : renhe1991!

C-Themes Help Desk
于2021年1月12日周二 下午5:41写道:

Amand C Support Agent
1 week ago

No, don't worry.

We won't share your information. That is our support rule.

Please share your site URL and admin info.

Then, we'll help you.

Best Regards, C-Themes

Cavny Jewelry
1 week ago

Will admin info be seen by others, if i share you?

Albert Tyris 于2021年1月12日周二 下午5:38写道:

Cavny Jewelry
1 week ago

yes you can

C-Themes Help Desk
于2021年1月12日周二 下午5:36写道:

Amand C Support Agent
1 week ago

Hi Cavny

In fact, product compare plugin doesn't work correctly on mobile device.

This problem is caused by compare plugin, so we can't modify or customize that.

Can we help you to hide the compare feature on mobile device?

Best Regards, C-Themes

Cavny Jewelry
1 week ago

The product comparison function shows an abnormality on the phone. If I
keep scrolling down, I cannot display any information.[image:
IMG_20210112_171411.jpg]

Albert Tyris 于2021年1月12日周二 下午5:09写道:

Amand C Support Agent commented privately
Cavny Jewelry
1 week ago

hello

Will admin info be seen by others?

C-Themes Help Desk
于2021年1月12日周二 下午5:06写道:

Amand C Support Agent
1 week ago

It's strange.

Could you share your site URL and admin info?

Then, we'll check in detail and let you know the solution. 

Best regards, C-Themes

Cavny Jewelry
1 week ago

hello

I set up anyone can register according to your instructions, and then click
create an account to jump to the login page without going to the
registration page

C-Themes Help Desk
于2021年1月12日周二 下午4:32写道:

Amand C Support Agent
1 week ago

Hi Cavny,

Thanks for your contact.

1: You can change the product currency on admin->woocommerce->settings.

https://prnt.sc/wlm4y3

2: On admin->settings->general, you can change the site language.

https://prnt.sc/wlm5rk

If you want to multi-language, please install wpml plugin. Our theme is compatible with WPML.

3: You need to enable the register option on wp admin. Please go to admin->settings->general and check the membership option.

https://prnt.sc/wlm73q

4: Please check the "show button in products list" option on admin->yith->compare.

https://prnt.sc/wlm7mt 

And there is no special product compare page. It will be shown by iframe popup.

5: You needn't to install the child theme. But if you want to modify something on parent theme, you need to install child theme and update that. Please don't modify parent theme. Because it will be updated continuously.

If you have any other problems, please let us know again.

Best Regards, C-Themes

Cavny Jewelry
1 week ago

Later I can install lorada core, but I encountered 5 more problems:
1: I cannot switch the currency type of the product
2: I can’t switch the displayed language
3: The user cannot register an account on my website
4: The product comparison page cannot display the product to be compared
5: I installed installable wordpress files only, do I need to install child
theme?
Best Regards, Cavny

Albert Tyris 于2021年1月12日周二 下午4:18写道:

Cavny Jewelry
1 week ago

hello
Later I could install lorada core, but I encountered three more problems:
1: I cannot switch the currency type of the product
2: I can’t switch the displayed language
3: The user cannot register an account on my website
4: The product comparison page cannot display the product to be compared
5: I installed installable wordpress files only, do I need to install child
theme?

Best Regards, Cavny

C-Themes Help Desk
于2021年1月10日周日 下午7:27写道:

Amand C Support Agent
2 weeks ago

Hi Cavny,

First, thank you for your purchase.

Could you share your site URL and admin info? Then, we'll check in detail and provide the solution.

Best Regards, C-Themes

Cavny Jewelry
2 weeks ago

I cannot install lorada core after installing the template