I cannot install lorada core

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Lorada - Responsive Elementor eCommerce Theme Lorada - Responsive Elementor eCommerce Theme January 10, 2021
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Amand C Support Agent
5 days ago

Hi Cavny,

We are not sure. 

In our v4.1.0. we added some js files to make image lazyload.

There is no the other js modifications.  To find the reason correctly, we need to check your admin in detail.

Best Regards, C-Themes

Cavny Jewelry
6 days ago

I restored the site to the state before replacing the template, and it was
normal. Is the problematic JS file added to the new template?

C-Themes Help Desk
于2021年6月12日周六 上午10:46写道:

Amand C Support Agent
6 days ago

Hi Cavny,

Could you share your site URL and admin info?

We think previous information doesn't work now.

Best Regards, C-Themes 

Cavny Jewelry
6 days ago

I have disabled them, but they are not working, can you check it for me?

C-Themes Help Desk
于2021年6月12日周六 上午1:48写道:

Amand C Support Agent
6 days ago

Yes, right.

All problem is caused by your website js error as we said.

Please fix that js issue first. You need to disable js merge and minify option on your wp admin.

Or you can deactivate your cache plugkn.

After that, please check again.

Best Regards, C-Themes

Cavny Jewelry
6 days ago

hello,
[image: QQ图片20210612013036.png]
I cannot enter the shopping cart page by clicking the shopping cart icon. I
need your help.

Albert Tyris 于2021年6月12日周六 上午1:24写道:

Cavny Jewelry
6 days ago

hello,

How to deepen the color of the input box on the Checkout page?

C-Themes Help Desk
于2021年6月12日周六 上午1:05写道:

Amand C Support Agent
6 days ago

Hi Cavny,

The problem is caused by website js issue.

You need to fix this problem.

http://i.prntscr.com/AnrSIgUxRl_SD-EoacYkBw.png

If you install cache plugin and minify & merge js files, please disable that.

Then, you can solve this problem.

In originally, you can close that notification bar correctly.

If you have any questions, please let us know again.

Best Regards, C-Themes

Cavny Jewelry
6 days ago

Hello,

I need your help, I cannot close the footer part of the Checkout page, as
shown below:


Link: emerald stud earrings silver https://www.cavny.com/checkout/
[image: QQ图片20210612003834.png]

Albert Tyris 于2021年5月29日周六 上午2:37写道:

Amand C Support Agent
2 weeks ago

We saved the theme options page again and cleared the browser cache.

That's all. There is no the other works. :)

If you have the other problems, please let us know again.

Best Regards, C-Themes

Amand C Support Agent
2 weeks ago

Hi Cavny,

We fixed your problem. Please check again on your end.

https://prnt.sc/13itpyl 

If you have the other questions, please let us know again.

Best Regards, C-Themes

Amand C Support Agent commented privately
Amand C Support Agent
2 weeks ago

Please click the "Private" radio button before send message.

Best Regards, C-Themes   

Amand C Support Agent commented privately
Amand C Support Agent
2 weeks ago

Hi Cavny,

Could you share your site URL and admin info? Previous info doesn't work on our end.

If you share new credential, we'll check and fix this your issue.

Best Regards, C-The,es

Amand C Support Agent
4 weeks ago

That's good news.

And it will work on tablet also. Please don't worry.

If you have the other issues, please let us know again.

Best Regards, C-Themes

Amand C Support Agent
4 weeks ago

Hi Cavny,

How are you on these days? Everything is fine on this pandemic?

Please add the next css code on your admin->appearance-<customize->additional css field.

Then, you can close the size guide popup on mobile device.

@media(max-width: 767px) {
.mfp-close-btn-in .mfp-close {color: #000;}
}

If you have any other questions, please let us know again.

Best Regards, C-Themes

Amand C Support Agent
2 months ago

Hi Cavny,

Sorry for our late reply. 

You can make that page with "Product Ajax tab" elementor widget.

Please look the screenshot. It shows widget setting.

https://www.awesomescreenshot.com/video/3209578?key=8da061836b645f64f7befb90e1e4946b

If you have any other problems, please let us know again.

Best Regards, C-Themes

Amand C Support Agent
2 months ago

Hi Cavny,

Sorry, you have to use that browser? Because we can make the browser compatibility for chrome, firefox, Edge, IE and Opera.

That Xiaomi browser is not popular, so we can't support that.

And there is no desktop app, so we can't check the inspect mode and find the solution. 

In themeforest marketplace, there is no Xiaomi Browser feature.

https://prnt.sc/10tm7ws

In the popular browsers, there is no issue. We think this problem is caused by Xiaomi issue.

It's impossible for us.

Sorry. It would be better to use the popular browsers.

Best Regards, C-Themes

Amand C Support Agent
2 months ago

Hi Cavny,

Thank you for your video screenshot.

It helps for us. Which browser do you use?

At the first, you opened the site on chrome. But second, you used the other browser.

It's not firefox, ie or opera. We didn't see and use that browser.

Please let us know that browser info. And in which country that browser is used?

Because we really didn't see that kind of browser. Please let us know.

Best Regards, C-Themes

Amand C Support Agent
2 months ago

Hi Cavny,

If so, please make the video screenshot for your mobile phone state.

Because we don't get issue on our end, so can't find the reason.

If we see the video (not image), maybe we can find that.

Best Regards, C-Themes

Amand C Support Agent
2 months ago

Hi Cavny,

Yes, we have tested the mobile bottom toolbar on mobile device.

This is our screenshot, http://prntscr.com/10sm462

Please check again on your end.

We think this problem is caused by mobile phone browser issue.

If you check again, you will see the correct layout.

Best Regards, C-Themes

Amand C Support Agent
2 months ago

Hi Cavny,

For the SKU search problem:

We will explain in detail. When you add the sku value on search form field, it will be redirected the single product page.

While ajax searching, if you click the "enter", default search form query will be worked and you can see the non-result page.

Because default search query has no sku parameter search feature.

It just searches the product titles or slugs. So for the sku search, ajax search function will redirect you to the single product page. You needn't to press "Enter Key".

For the other problem:

Which browser did you test? We checked it on firefox browser and everything is shown correctly.

Please let us know in detail again.

Best Regards, C-Themes

Amand C Support Agent
2 months ago

Hi Cavny,

Can SKU id values are same each other? We think SKU value must be unique on all products.

Please set the different SKU value and try again.

If you have any other questions, please let us know again.

Sorry for our late.

Best Regards, C-Themes

Amand C Support Agent
3 months ago

Hi Cavny,

So you mean you want to hide that on only product category page?

If so, please use next css code.

body.tax-product_cat ..page-title { display: none !important; } 

If above code works correctly, please let us know.

Best Regards, C-Themes

Amand C Support Agent
3 months ago

Hi Cavny,

You mean you want to hide title section on only product category page or on all page list like shop page?

https://prnt.sc/10jq6ih

Please confirm that first. And please share your site admin info.

Then, we'll try that.

Best Regards, C-Themes

Amand C Support Agent
3 months ago

Hi Cavny,

If you don't want to use that plugin, please use custom php code.

https://wordpress.stackexchange.com/questions/332585/wordpress-redirect-all-404-pages-to-the-homepage

But we think your need is not so good.

Best Regards, C-Themes

Amand C Support Agent
3 months ago

Oh, sorry for our misunderstanding.

Please try next plugin.

https://wordpress.org/plugins/all-404-redirect-to-homepage/

You can solve your problem quickly.

If you have the other questions, please let us know again.

Best Regards, C-Themes

Amand C Support Agent
3 months ago

Hi Cavny,

You can go to homepage by clicking site logo.

Or if you add the home menu on main navigation, you can go to homepage.

If you have the other questions, please let us know again.

Best Regards, C-Themes

Amand C Support Agent
3 months ago

Hi Cavny,

Thank you for your efforts.

If you have any other questions, please let us know again.

Best Regards, C-Themes

Amand C Support Agent
3 months ago

Hi Cavny,

Could you share your site admin info? Previous info doesn't work on our end.

After check in detail and provide the solution quickly.

Best Regards, C-Themes

Amand C Support Agent
3 months ago

Hi

If so, please share your site URL and admin info.

Then, we'll check in detail and solve this problem.

Best Regards, C-Themes

Amand C Support Agent
3 months ago

Hi Cavny,

Did you update lorada theme? In these days, CMB2 plugin was updated newly, so we also updated our theme to be compatible with the latest CMB2 plugin.

Please download the latest theme on themeforest. Then you can fix this issue.

Or if you share the admin info again, we'll fix that on your end directly.

Previous admin info doesn't work anymore.

Best Regards, C-Themes

Amand C Support Agent
3 months ago

Hi Cavny,

It is very hard to explain in here.

Anyway, please try next steps.

1: Please choose "Zoom" option in theme options->single products like screenshot.

https://prnt.sc/10afmne

2: In any elementor editor page, please disable lightbox option.

https://prnt.sc/10afnen https://prnt.sc/10afnq3 https://prnt.sc/10afo25

https://prnt.sc/10afod9 https://prnt.sc/10afoq5

If you have the other problems, please let us know again. 

Best Regards, C-Themes

Amand C Support Agent
3 months ago

Hi Cavny,

Please share your new admin credential. Then, we'll check in detail and solve your problem.

Best Regards, C-Themes

Amand C Support Agent
3 months ago

There is no option to remove ticket.

We need to remove ticket messages manually. We removed our all message.

Only your messages are left in this ticket. Please remove all messages on your end.

Best Regards, C-Themes

Cavny Jewelry
5 months ago

I cannot install lorada core after installing the template