The theme does not work well with woocommerce 3.6.2

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Bigcart eCommerce Theme Bigcart eCommerce Theme April 27, 2019
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Amand C Support Agent
2 years ago

Hi

I think the problem is caused by woocommerce third party plugins. WooCommerce product price value isn't saved in your database table correctly now, because of some woocommerce third party plugins.

So even if you deactivate plugins, you can get same issues.

I can't still find the correct solution for this woocoomerce plugin issues. How about contact woocommerce team?

I think it would be better to find solution.

If you have any questions, please contact me again without hesitation.

Kind Regards, Amand

Margarita Cano Mirando
2 years ago

Hi.

Sorry, you were right. I've tried another theme and it does not work either.

However on another website everything works fine. Is rare.

I guess it will be some plugin, but I do not know which.

Thank you.

Margarita Cano Mirando
2 years ago

Hi.

But if I change the theme I have seen that it works well.

I have tried with Storefront and with DIVI and they have worked well.

Maybe the problem is in woocommerce but I do not understand that it works well with other themes and not with bigcart.

Thank you

Amand C Support Agent
2 years ago

Hi, Margarita

I updated theme correctly to be compatible with woocommerce latest version.

Current problem is caused by woocommerce plugin. Not related with our theme.

Sometimes, woocommerce price order function doesn't work correctly for variable products.

In your shop, there is in some woocommerce variable products, so price sort is not working correctly now.

Also woocommerce price order doesn't work for some woocommerce third party plugins.

Now I deactivated all woocommerce third party plugins on your dashboard. As next screenshot, product order was changed, but not correct.

http://prntscr.com/nlbk7r

I think it would be better to contact woocommerce team to solve this problem quickly. Or they can fixed this issue in next version.

If you have any question, please let me know again without hesitation.

I will help you at the end.

Kind Regards, Amand

Margarita Cano Mirando
2 years ago

Hi.

The problem remains the same.

I can not order the products of the categories by price, it does not do it from low to high, nor high to low.

It does not order in any way.

When I choose to order the products in the combobox, the products do not look well ordered.

Please I need to order the products by price.

I send you an image where you can see that the products of the category are disordered. The image is a screenshot of

https://www.cdpsa.eu/cont00/en/product-categories/alcohol-breathalyzers-and-drug-test-en/personal-breathalyzers-en/

Thank you.

Amand C Support Agent
2 years ago

Hi

I updated your bigcart theme to be compatible with woocommerce 3.6.x.

There is no out of data issue.

http://prntscr.com/nkvb0s

If you have the other questions, please contact me again.

Kind Regards, Amand

Margarita Cano Mirando
2 years ago

Hi.

I do not understand well.

Cpanel? I am not authorized to give that information.

In the cpanel there are many different things, different websites, services, etc.

I can give you ftp access to the web https://www.cdpsa.eu/cont00

ftp.cdpsa.eu

user: cont00@cdpsa.eu 

password: Amand-C19    ftp.cdpsa.eu

Thank you

Amand C Support Agent
2 years ago

Hi, Margarita

Could you send your cpanel info? Then, I will check your theme code in detail and find solution quickly.

Sorry for my support. In admin theme editor, I can't check theme code files well.

Kind Regards, Amand

Margarita Cano Mirando
2 years ago

Hi.

The collation of the widgets I have put them modifying the file functions.php, but I have removed it. Still the most important thing is the ordering of the categories: You can not sort by price from low to high.

Actually, they can not be ordered in any way.

https://www.cdpsa.eu/cont00/en/product-categories/alcohol-breathalyzers-and-drug-test-en/professional-breathalyzers-en/?orderby=price

If I keep woocommerce 1.5 everything goes well.

Thank you.

Amand C Support Agent
2 years ago

Hi

I checked your admin carefully.

That isn't a default bigcart shop page template.

In default, all sidebar contents such as price fillter, category and the other filters are all in page sidebar.

To show this, you need to set page layout in bigcart theme options like screenshot.

http://prntscr.com/njbca4

And next, please add widgets in shop page sidebar.

http://prntscr.com/njbcj6

I think current layout is shown by third party plugin. Default woocommerce and bigcart templates are not shown price filter widget in the top area like your screenshot.

So please deactivate your woocommerce third party plugins one by one and find issue plugin.

If you don't solve this problem or have the other question, please contact us again without hesitation.

Kind Regards, Amand

Margarita Cano Mirando
2 years ago

https://www.cdpsa.eu/cont00/wp-login.php?loggedout=true

user: ayuda

password:Amand-C19

Hi.

I give you the route and access to the page https://www.cdpsa.eu/cont00

The actual store page is https://www.cdpsa.eu, but I always make the changes in the other one to test if everything goes well.

By default the page is in Spanish and the English translation with WPML. I have changed the user so that you can enter in English

Amand C Support Agent
2 years ago

Hi

Please send your two website URL and admin info.

Then, we'll check in detail and provide solution quickly.

Kind Regards, Amand

Margarita Cano Mirando
2 years ago

Hello, sorry for my English.

I can not sort the products of a category by price from low to high.

And the filter widget is also lost, although in appearance / widgets it is set.

Neither does a page with the offers work. It's empty.

I send you two images. One with woocommerce 3.5, which is fine and another with 3.6 where it is wrong.

If I go back to woocommerce 3.5, everything works correctly.

Example of correct page with woocommerce 3.5:

https://www.cdpsa.eu/categoria-producto/alcoholimetros-y-test-de-drogas/alcoholimetros-profesionales/

Example of wrong page with woocommerce 3.6:

https://www.cdpsa.eu/cont00/categoria-producto/alcoholimetros-y-test-de-drogas/alcoholimetros-profesionales/

Amand C Support Agent
2 years ago

Hi

Our theme is not compatible with woocommerce 3.6.2. But all functions are working perfectly.

Please explain in detail about your problem with some screenshot images. And send your site URLm admin info.

Then, I will check and provide solution quickly.

Kind Regards, Amand

Margarita Cano Mirando
2 years ago

The theme does not work well with woocommerce 3.6.2

The products can not be properly ordered pro price from lowest to highest and some widgets have been lost