C-Themes Help Desk

Hi,

Unfortunately, Travelo theme has not such form and such feature.

Customers can visit accommodation page and leave review.

Regards, C-Themes

Dear Kelly ,

Can you tell me, if there is any form in the system, for the guest who has
visit an accomodation and after the date they recieved directly an e-mail to
write an review?

Thanks for your email. / Bedankt voor de e-mail.

Kind regards,

Vriendelijke groet,

Carlo Straver

www.creatievewebsite.eu | tel:
0031624232685 | info@creatievewebsite.eu
| The Netherlands

Hi,

Travelo theme has not such feature. Instead you can use plugin to make your website coming soon mode.

Regards, C-Themes

Dear Kelly,

How can I put my website on hold, I mean under construction.

Thanks for your email. / Bedankt voor de e-mail.

Kind regards,

Vriendelijke groet,

Carlo Straver

www.creatievewebsite.eu | tel:
0031624232685 | info@creatievewebsite.eu
| The Netherlands

Dear Kelly ,

Thanks for your email. / Bedankt voor de e-mail.

Can you give me the licence number of WP Bakery Builder for the updates?

And can you give me the answers on my last questions please ?

Where can I find the information of the css sstyle for changing the collors
and the font types.

Kind regards,

Vriendelijke groet,

Carlo Straver

www.creatievewebsite.eu | tel:
0031624232685 | info@creatievewebsite.eu
| The Netherlands

Hi,

To change font, please use custom css code in theme options panel or /css/custom.css file in travelo theme directory.

For example, to change font, please use following css code.

body {
    font-family: your_font_name;
font-size: 15px; 
}

http://prntscr.com/ny6a24

And I can not understand your 2nd question, but if you want to change style, you can use css code, etc.

Regards, C-Themes

Dear Kelly ,

How can I change the Type of the fonts?

Can you tell me what the # number is of the dark blue collor of the top
menu. And where can I find him in de CSS folder?

I want to change it.

Thanks for your email. / Bedankt voor de e-mail.

Kind regards,

Vriendelijke groet,

Carlo Straver

Thanks for your email. / Bedankt voor de e-mail.

Kind regards,

Vriendelijke groet,

Carlo Straver

www.creatievewebsite.eu | tel:
0031624232685 | info@creatievewebsite.eu
| The Netherlands

Dear Kelly ,

How can I change the Type of the fonts?

Thanks for your email. / Bedankt voor de e-mail.

Kind regards,

Vriendelijke groet,

Carlo Straver

www.creatievewebsite.eu | tel:
0031624232685 | info@creatievewebsite.eu
| The Netherlands

Hi,

Post Masonry Grid is not from Travelo theme. It is from WPBakery plugin, so we can not help you.

Regards, C-Themes

Dear Kelly,

Hello Kelly,

No I add carousel style?

Thanks for your email. / Bedankt voor de e-mail.

Kind regards,

Vriendelijke groet,

Carlo Straver

www.creatievewebsite.eu | tel:
0031624232685 | info@creatievewebsite.eu
| The Netherlands

Dear Kelly ,

Thanks for your email. / Bedankt voor de e-mail.

No I use Post masonry grid.

What do I have to use for add the link into the picture to the
accommodation?

Kind regards,

Vriendelijke groet,

Carlo Straver

www.creatievewebsite.eu | tel:
0031624232685 | info@creatievewebsite.eu
| The Netherlands

Hi,

I think you are using Image Frame element in wpbakery to show gallery.

You can add link to it. Please check http://prntscr.com/nx9kv3

Regards, C-Themes

Dear Kelly,

I already solved this question. I created a new linkpage into the main-menu
header.

But I have an other question :

How can I create links to the accomodation into the Grid Gallery by eache
image?

Kind regards,

Carlo

Thanks for your email. / Bedankt voor de e-mail.

Kind regards,

Vriendelijke groet,

Carlo Straver

www.creatievewebsite.eu | tel:
0031624232685 | info@creatievewebsite.eu
| The Netherlands

Hi,

I did not understand your issue.

You can not add https://chambresdhoteszoeken.nl/location/auvergne-rhone-alpes/ page to your main menu as menu item?

Or what is your issue?

Regards, C-Themes

Van: info@creatievewebsite.eu
Verzonden: zaterdag 1 juni 2019 22:52
Aan: 'C-Themes Help Desk'

CC: info@creatievewebsite.eu
Onderwerp: RE: New Comment from Kelly R (Ticket #3541)

Dear Kelly,

How can I add a new main category location into my main menu ?

I can not find the new main category Rhone-Alpes, only I can see is
France/Frankrijk.

https://chambresdhoteszoeken.nl/location/rhone-alpes/

Thanks for your email. / Bedankt voor de e-mail.

Kind regards,

Vriendelijke groet,

Carlo Straver

www.creatievewebsite.eu | tel:
0031624232685 | info@creatievewebsite.eu
| The Netherlands

Dear Kelly,

How can I add a new main category location into my main menu ?

I can not find the new main category Rhone-Alpes, only I can see is
France/Frankrijk.

Thanks for your email. / Bedankt voor de e-mail.

Kind regards,

Vriendelijke groet,

Carlo Straver

www.creatievewebsite.eu | tel:
0031624232685 | info@creatievewebsite.eu
| The Netherlands

Dear Kelly,

Thanks for your email. / Bedankt voor de e-mail.

How can I see more than one country in my page ?

Kind regards,

Vriendelijke groet,

Carlo Straver

www.creatievewebsite.eu | tel:
0031624232685 | info@creatievewebsite.eu
| The Netherlands

Hi,

We added currency converter option in theme options panel.

http://prntscr.com/nvo7z9

Regards, C-Themes

Hello kelly,

Can you tell me what the changes are in the new Update?

Kind regards

Carlo

Hi,

Unfortunately, Travelo theme has not such order option.

Regards, C-Themes

Dear Kelly,

Thanks for your email. / Bedankt voor de e-mail.

Is it possible to show the accommodations RANDOM instead every time the same
when you visit this page ?

Kind regards,

Vriendelijke groet,

Carlo Straver

www.creatievewebsite.eu | tel:
0031624232685 | info@creatievewebsite.eu
| The Netherlands

Hi,

Please edit email content in theme options panel.

For example, if you want to change tour booking confirmation email, please check http://prntscr.com/nuorrn

And it is not possible to add sub sub category in location.

Regards, C-Themes

Hello kelly,

* Can you tell me how I can change the email form for my guest when
the make a reservation and received there confirm email.
* Can you also tell the developers if it is possible to add a sub-sub
catergorie at places. Then it is easy to link a city at a regio and then at
a Country.

Kind regards

Carlo

www.creatievewebsite.eu | tel:
0031624232685 | info@creatievewebsite.eu
| The Netherlands

Hi,

I can not exact time frame.

Regards, C-themes

Hello Kelly

Are we talking about weeks, months or years?

Kind regards,
Carlo

Verzonden vanuit Mail voor Windows 10

Van: C-Themes Help Desk
Verzonden: vrijdag 24 mei 2019 17:41
Aan: Carlo Straver
Onderwerp: Re: New Comment from Kelly R (Ticket #3541)

Hi,

We can not tell you exact time frame.

Regards, C-Themes

Hello Kelly,

Thanks for your answer. That is very good news!!!!!!

When can we expect this sollution?

Kind regards

Carlo

Hi,

For now, you only can book one room in Travelo theme. You can not book several rooms in one time.

Travelo theme has not such feature. We may add it in the future.

Regards, C-Themes

https://chambresdhoteszoeken.nl/screenshots/1_night_3_ rooms_6 adults_why

Hello Kelly ,

Let me explain once again.

I have a bed and breakfsast (chambres dhotes) in France with 5 unique rooms.

1 zonnekamer/room

1 kasteelkamer/room

1 brocante kamer/room

1 torenkamer/room

1 lavendelkamer/room

When a quest want to come with 6 persons and he want to book 3 rooms, then he has to make a choise or an opportunity that he can book 3 rooms in one time.

That is were your template is made for is n't it?

I can not imagine that you can not books for only one room in a Hotel or Cruise.

Why can't you do this and give us an update? I am not not the only one with this issue I think.

I gave each room the number of 5 (you told me to do that) but now you see on my page that every unique room has more rooms available. On this way I can book 3 rooms, but only when I click on 1 room, but that is not what I want.

In the confirm mail you van see that I booked 3 rooms but now it it still possible to do it again on the same day. But in real I only have 2 rooms left and not 22.

I hope you see this is a BUG. I know you are smart to solve this problem.

Please help us !

Kind regards

Carlo

Hi,

1. Travelo theme has not such feature. you can book only one room type in one time.

2. I did not understand your issue. So you can book 3 rooms, but can not book 1 room? or what is it?

For now, in https://chambresdhoteszoeken.nl/accommodation/le-vieux-boulanger-2/?adults=1&kids=0&rooms=1&date_from&date_to "Castles room" room type has 5 rooms, so you can book 3 rooms.

3. You can not show available number of rooms in it. Travelo theme has not such feature.

4. Travelo theme has not feature to put map in sidebar. Instead you can do it using any plugin. But it is out of support service.

Regards, C-Themes

Hello Kelly,

2. At firts I explane you what I want.

I have a bed and breakfsast (chambres dhotes) in France with 5 unique rooms.

When a quest want to come with 6 persons and he want to book 3 rooms, then he has to make a choise that he can book 3 rooms in one time. Is that possible?

I gave each room the number of 5 (you told me to do that) but now you see on my page that every unique room has more rooms available. On this way I can book 3 rooms, but only when I click on 1 room, but that is not what I want.

Is it possible that in the accommodation setup, I can say how many rooms I have?

If you want to test it at my accommodation your welkom to do that. "le vieux boulanger".

https://chambresdhoteszoeken.nl/screenshots/1_night_3_ rooms_6 adults_why.jpg

Another question. Is it possible to put a MAP with al of the accommodations into a sidebanner?
Like this:
https://chambresdhoteszoeken.nl/screenshots/map_in_sidebanner.jpg

Kind regards,

Carlo

Hi,

2. What is the issue? Because the room type has over than 3 rooms, so customers can book 3 rooms.

3. I can not see https://www.chambresdhoteszoeken/screenshots/MAP is Missing.jpg

Please tell me correct screenshot links. And please check http://prntscr.com/nro09j I can see the map in https://chambresdhoteszoeken.nl/?post_type=accommodation&s&date_from&date_to&rooms=1&adults=1&kids=0&child_ages%5B0%5D=0&view=grid#

And how did you put google map in https://chambresdhoteszoeken.nl/accommodation/le-vieux-boulanger-2/?adults=1&kids=0&rooms=1&date_from&date_to&child_ages%5B0%5D=0

please check http://prntscr.com/nro0ix there are so many javascript error. And I think you installed a plugin to put google map.

Regards, C-Themes

1. Thanks that is clear

2. Oke I did, but when I want to book a room I see this

https://www.chambresdhoteszoeken.nl/screenshots/Booking 1 night 3 rooms 6 adults why.jpg

It seems that I can book 3 rooms in the same room? How is that possible?
I only want book 3 different rooms in 1 accommodation. I accpect a choise or a range of room who are availible.
Please help me with this issue!

3. When I click on maps I do not see anything. https://www.chambresdhoteszoeken/screenshots/MAP is Missing.jpg

But when I click on the button of the accommodation Le Vieux Boulanger

https://chambresdhoteszoeken.nl/screenshots/Click on the Map.jpg

Then I see that it is Oké

https://www.chambresdhoteszoeken.nl/Click on the Map_Oke.jpg

In the widget MAPS in the side banner I have to put SideOrigin Google Maps. But I don not see anything.
Is there an other option or sollution to see a map in the side banners?https://www.chambresdhoteszoeken.nl/screenshots/MAP is Missing in the banner.jpg

Kind regards Carlo

Hi,

1. Please check http://prntscr.com/nr7p8j You should enable it, so that customers can sign up your website.

2. Please check http://prntscr.com/nr7qnd you set available room numbers as 1, so you can not book 2 rooms

3. You can put google map api key in theme options panel. http://prntscr.com/nr7r3y

4. I can not understand what page you are saying now. What is owner page? You can use tab element in WPbakery to make tabs.

5. Dashboard page is only for user dashboard, not business owner or admin's dashboard page.

You can check booking list in backend. http://prntscr.com/nr7rl1

Regards, C-Themes

Why is it not possible to use the SIGNUP buto at the homepage for the new customers?
A see a problem. When I want to make a reservation in "Le Vieux Boulanger" for 2 rooms for 4 people on any date, it's not possible. Can you tell me why? The system tells me SOLD OUT/UITVERKOCHT?
Where do I have to put my API key for Google Maps?
How can I add TAB'S into the page of a owner?
When I have made a new reservation I don't see him in my dashboard.

Kind regards

Carlo

Hi,

At first, I can not login your website. https://chambresdhoteszoeken.nl

Please give me correct admin credentials.

And location can be only 2 levels. Country and city. So sub sub city can not be shown in Travelo theme.

Regards, C-Themes

Hello Kelly,

Thanks for your answers,

An other question.

When I want make an activity then when I do it in the new activity page, then I can not choose the sub sub city

https://prntscr.com/nq9d8e

But when I go to the locations page I see this:

https://prntscr.com/nq9fal

But every time I change the city into a sub-sub city then it changes by himself in the website an then I can not find him on the right place.

Please can you help me or give the travelo an update.

Kind regards,

Carlo

Hi,

1. Top search bar only searches posts, can not search accommodatios, tours, etc.

2. Please download latest version of Travelo theme from themeforest and replace Travelo theme in your website with it. Then you can edit travel guide. We fixed the issue in latest version.

3. Please check http://prntscr.com/nq0cxi to get accommodation id

4. Please install https://wordpress.org/plugins/wp-mail-smtp/ and config it in administrator. Then you will get email from Travelo theme.

Regards, C-Themes

Hello,

In the header I have a searchmodule.

When I want to search something. For example ' vieux boulanger', my accommodation, I see this :Nothing found! See the attachment. How is that possible?

Why can I not edit travelsguides ?
How can I edit the Tabs?
Where can I see what the ID's of the accommodations are? Because I want to put them into the Map.
How can I manage the e-mails, because when somebody booked a tour I don't receive a mail. I only see it in my dashboard. And when I Completed the customer don't receive an e-mail.

Please can you help me?Kind regardsCarlo

Hello,

When I want to search something. For example ' vieux boulanger' my accommodation I see this

Hi,

I have not login credentials of your website. https://chambresdhoteszoeken.nl/login/?redirect_to=https://chambresdhoteszoeken.nl/wp-admin/edit.php?post_type=tour&page=schedules&reauth=1

1. I can not understand what you mean in #1. I hope you tell me more details of your question.

2. And for now, I can not visit https://chambresdhoteszoeken.nl/wordpress/travelo/?post_type=tour&s&view=list

I hope you give me your website admin credentials. Let me check your website.

Regards, C-Themes

Hello kelly,

I changes the topheader with the search module. But it does not work. How is that possible? https://chambresdhoteszoeken.nl/?post_type=post&s=vieux+boulanger

When you see https://chambresdhoteszoeken.nl/wp-admin/edit.php?post_type=tour&page=schedules

We put two schudels in the list, but when we go to https://chambresdhoteszoeken.nl/wordpress/travelo/?post_type=tour&s&view=list you only see one item. Can you please help me?

Kind regards

Carlo

Kind regards

Hi,

Please add tour schedules for every tour in administrator. http://prntscr.com/np55uh

It searches only available tours and you should add tour schedule to make the tour available.

Regards, C-Themes

Hello Kelly,

Thanks for you answers.

Why do I see only this "Aanbieding" (Tour)

https://chambresdhoteszoeken.nl/wordpress/travelo/?post_type=tour&s&view=list

But I have more "Aanbiedingen" (Tours), I do see them in the following link.

https://chambresdhoteszoeken.nl/aanbiedingen/

What do I wrong. I used the link from the template at the first/top link.

Kind regards,

Carlo

Hi,

Items in Travel guide are custom fields from Travelo theme, so you can not change or add/remove them.

And please check http://prntscr.com/nonmoq for the icon issue. As you can see your website url is https://www.chambresdhoteszoeken.nl and icons are in https://chambresdhoteszoeken.nl/

Please contact hosting server provider for this issue. They can fix this issue. It is not from Travelo theme.

And I can see html tags in some content. For exmaple, http://prntscr.com/nonn3e

It is from shortcodes and those fields should be text, can not be html code.

I can help you change shortcode. Please tell me what shortcode did you use for it.

Regards, C-Themes

When I want to edit a item of travelguide / reisgids it is not possible, Why?
In the URL's
https://www.chambresdhoteszoeken.nl/wordpress/travelo/?post_type=tour&s=
https://www.chambresdhoteszoeken.nl/wordpress/travelo/?post_type=accommodation&s= I see no picto's for examples stars and +
In the URL https://chambresdhoteszoeken.nl/ you can see down-under in the text from the pricelist stange <> </> between the text. How is this possible? See all the attachments

My URL is https://www.chambresdhoteszoeken.nl

I have send you the login Kelly already.

Kind regards

Carlo

Edit Travelguide? No picto's