Wp Bakery stopped working

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Panagea - Hotel and Tours Booking WordPress Theme Panagea - Hotel and Tours Booking WordPress Theme June 10, 2019
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Asier de la Fuente
5 years ago

Ok, i installed a new clean wordpress and the problem remained there.

I Supose that is a problem with my server and the javascript configuration.

My systems administrator fixed yesterday (i don´t know how and i think that he hasn´t a clear idea too)

The good news is that i can follow working again.

I think that you can close this ticket and hope not to open it again for the same reason.

Thank you!

Kelly R Support Agent
5 years ago

Okay,

If you can not fix it, please let me know

Asier de la Fuente
5 years ago

I installed Wordpress

Installed a comming soon page

Many days after, installed your theme

I´ve been using it for many days without errors or any other problems

Suddenly, the day that WP bakery went outdated, everything started failing

If the problem is with Wordpress core, i´m sure that there is not a problem with the installation, because it´s been working for weeks.

I´ll try to install WP again and i´ll tell you if the problem gets fixed.

Thx

Kelly R Support Agent
5 years ago
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Kelly R Support Agent
5 years ago

Hi,

I checked your website.

In your website, all the css files and js files can not be accessed.

I think you did not install wordpress correctly.

Please install fresh wordpress theme and try again.

Regards, C-Themes

Asier de la Fuente commented privately
Kelly R Support Agent
5 years ago

Hi,

Please send me your website url and admin credentials.

Let me check your website administrator.

Regards, C-Themes

Asier de la Fuente
5 years ago

Hi Kelly

It didn´t work.

I´ve installed the new version of the composer. 

The upgrade alert has dissapeared, so the installation is ok, but nothing changes.

I´ve attached two images illustrating my principal issues:

- i have a "panagea options page" without syle and broken tab navigation.

-  The posts and pages doesn´t show content. I can´t see composer´s interface and neither can access to WP main visual or code fields, so i can´t do anything.

Kelly R Support Agent
5 years ago

Hi,

Please download latest version of WPBakery plugin from http://c-themes.com/plugins/js_composer.zip

And Panagea theme supports WPML plugin, please use it for multilingual.

Regards, C-Themes

Asier de la Fuente
5 years ago

I´ve just seen this morning that there was an update for the Wp Bakery plugin.

I´ve not updated it yet, but i´ve noticed that the plugin has stopped working everywhere in the site.

And... Panagea settings section in the WP backend have lost it´s tabbed style.

I don´t know if it´s because of this plugin or is another cause, but i need advice on how fix those errors.

I´ve read in wp bakery´s site that i can´t update the plugin but wait until you implement the update in Panagea

https://kb.wpbakery.com/docs/faq/can-i-update-wpbakery-page-builder-if-i-have-purchased-it-in-a-theme/

One more doubt: I need to do that site multi-language. 

How can i achieve this?

Thank you in advance

Regards,

Asier