Hotel booking

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Travelo - Travel/Tour/Car Rental/Cruise Booking WordPress Theme Travelo - Travel/Tour/Car Rental/Cruise Booking WordPress Theme June 26, 2019
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Kelly R Support Agent
1 month ago

Hi,

At first, your website speed is very slow. I mean hosting server response.

For example, saving theme options panel takes over than 1 minute.

I recommend you contact hosting provider about it.

Regards, C-Themes

John Atey
1 month ago

whenever i try to login my either from the dashboard login or the normal login it redirects even when i want to login via wp-admin i must add /wp-login.php?no_redirect=1 to it before i can successfully login. why is this i have disabled the alternative login plugin. and it doesnt login with my correct login credentials

Kelly R Support Agent
1 month ago

Hi,

You can do it in theme options panel. Please check http://prntscr.com/ocds2p

Regards, C-Themes

John Atey commented privately
Kelly R Support Agent
1 month ago

I can see you installed custom login plugin in your website.

Please deactivate it and try again.

Regards, C-Themes

John Atey commented privately
Kelly R Support Agent
1 month ago

You set 1 as max people in flight and one person booked for the flight, so for now there is not available flight.

Please check http://prntscr.com/oashfu and http://prntscr.com/oashda

Regards, C-Themes

John Atey commented privately
Kelly R Support Agent
1 month ago

Hi,

Please check http://centrepointtravels.com/flight/?location_from=156&location_to=157&trip_type=one_way&flight_date=07%2F04%2F2019&return_date=&adults=1

Flight search is working well.

I fixed minor issue in search sql.

Regards, C-Themes

John Atey commented privately
John Atey commented privately
Eduardo Herrera
1 month ago

Hello John, I saw you were having problems with the check-out step not showing up in your website. I am experiencing the same issue when I try to book a hotel or tour. Were you able to solve this problem? Thank you.

John Atey commented privately
John Atey
1 month ago

Control Panel: http://www.centrepointtravels.com/cpanel


Control Panel Username:� centrep1


Control Panel Password:� OsqvwM2369

Kelly R Support Agent
1 month ago

Hi,

It is very strange. Please send me  your cpanel information.

I should check database and theme files.

And please make the message as private message for the security.

Regards, C-Themes

John Atey
1 month ago

Sorry I've been able to login using centrepointtravels.com/wp-login.php?no_redirect=1 so what's left is the flight issue. Below are still my login details as requested.

Username:@cpt2018 or ateyjohn@gmail.com

Password: Deji0727*@

John Atey
1 month ago

Even with correct login credential your theme locked me out. i change my password to Deji0727*@ from my cpanel's phpmyadmin with username: @cpt2018 yet I can't login. to issues now 1. login issues and flight booking not working even with flight details correctly entered

John Atey
1 month ago

http://centrepointtravels.com/

Also does the system changes passwords on its own because below is my credentails

username; @cpt2018 or ateyjohn@gmail.com

password: Deji0727*@

yet I can't login

Kelly R Support Agent
1 month ago

Hi,

Please send me your website url and admin credentials.

Let me check your website administrator.

Regards, C-Themes

John Atey
1 month ago
here is the url http://centrepointtravels.com/flight
John Atey
1 month ago

Everything properly setup for Flights but when I tried flight search based on configuration I get 

No available flights

Please confirm your search fields such as From, To, When, etc in sidebar.

Please I dont know what to do again. how can i fix this so that there will be search results

Kelly R Support Agent
1 month ago

Hi,

At first, please confirm you can book hotel, car and cruise in your website before integrating woocommerce payment. 

You should config sepcial page in theme options panel. 

For example, for accommodation, please check http://prntscr.com/o77prh 

Today, we updated Travelo theme in themeforest.net. 

Please download latest version of Travelo theme from themeforest.net and update the theme in your website. 

You can check https://c-themes.support-hub.io/articles/how-to-update-travelo-theme to update Travelo theme. 

Then you will see short description for every field in theme options panel like screenshot. 

http://prntscr.com/o78b5k 

Please read carefully those description and set special pages. 

Then booking will be worked in your website. 

If you can not config it, please send me your website url and admin credentials. 

Let me check your website. 

Regards, C-Themes 

John Atey
1 month ago

Please when trying the hotel booking it doesn't take me to payment gateway. woocommerce and my payment gateway is installed. Is it that I create a hotel, car or cruise as a woocommerce product so it can checkout to payment gateway or how does the hotel form flow through the payment gateway for people to pay for their booking using the traditional booking form. Please how does this work