checkout problem

Open
Panagea - Hotel and Tours Booking WordPress Theme Panagea - Hotel and Tours Booking WordPress Theme August 11, 2019
Login to reply
Hafid Rozaqi commented privately
Kelly R Support Agent
1 month ago

Hi,

Sorry for the late reply.

Please send me your website url and admin credentials.

You only sent me cpanel information.

And did you confirm you can receive email when you create a new user in your website?

Regards, C-Themes

Hafid Rozaqi
2 months ago

hello, how the problem fixed sir?

i'll wait for your reply response ..ty

Hafid Rozaqi commented privately
Kelly R Support Agent
2 months ago

Hi,

Please send me Cpanel information, too.

And please remove the last message. It is public message.

Please make the message as private message and send me website url and admin credentials and cpanel information again.

And please note you should change admin password.

Regards, C-Themes

Kelly R Support Agent
2 months ago

I can see checkout does not work in  your website.

Please send me your website url and admin credentials and cpanel information.

Let me check your website.

Regards, C-Themes

Kelly R Support Agent
2 months ago

Hi,

Please confirm you can receive email when you create a new user in your website.

If you can not receive it, please install "WP Mail SMTP by WPForms" plugin and config it.

Regards, C-Themes

Hafid Rozaqi
2 months ago

sorry im typo.  its mean my website matalembu.co.id
ya that issue,  Customers can not receive booking confirmation email and stuck website after checkout form

Kelly R Support Agent
2 months ago

Hi,

At first, I can not visit your website. matalembu.do.id

And I am not clear about your issue.

What is the issue?  Customers can not receive booking confirmation email?

Please tell me more details about the issue.

Regards, 

C-Themes

Hafid Rozaqi
2 months ago

if i wiil booking , why so stuck in checkout page. and email notification order doest received .
https://prnt.sc/or8vs3

please check order system on my website matalembu.do.id